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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
network setupnetwork documentationnetwork supportnetwork maintenancesystem upgradesrouting technologiesswitching technologiesVPN technologiesWindows Server managementActive Directory
Soft Skills
collaborationtechnical supportproblem-solvingflexibility
Tools & Technologies
CiscoMerakiPalo AltoAzure Active Directoryticketing systemsQoS configurationsload balancersVPNssecurity toolsITIL standards
Industry Keywords
TCP/IPDNSDHCPSMTPIMAPPOP3PCI complianceconfiguration managementchange managementSLA
Tech Stack
Tools & technologiesAzureDNSFirewallsSMTPSwitchingTCP/IP
About the role
Key responsibilities & impact- Manage network support and related tasks as directed by the client’s designated lead.
- Provide services focused on network setup, documentation, support, and new site installations.
- Configure and install various network devices and services, including but not limited to: Routers, switches, and firewalls. Load balancers, VPNs, and QoS configurations.
- Perform network maintenance and system upgrades, including applying service packs, patches, hot fixes, and security configurations.
- Monitor network performance to ensure system availability and reliability.
- Conduct system resource monitoring, trending, and capacity planning.
- Adhere to established configuration and change management policies, ensuring all changes are reviewed, approved, and successfully implemented.
- Collaborate with the company’s security team to select and implement security tools, policies, and procedures.
- Provide technical support for network and system-related issues within strict SLA windows.
Requirements
What you’ll need- Expertise in networking technologies, including routers, switches, firewalls (Cisco, Meraki, Palo Alto)
- In-depth knowledge of routing, switching, and VPN technologies
- Understanding of TCP/IP, DNS, DHCP, SMTP, IMAP, POP3, and other communication protocols
- Proficiency in Windows Server management; experience with Active Directory, MFA, and related systems
- Knowledge of Azure Active Directory (Entra ID) and integration with messaging systems
- Strong familiarity with ITIL standards and maintaining PCI compliance in network environments
- Knowledge of ticketing systems with a proven ability to manage and resolve tickets promptly
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Local to Dallas area and available to go onsite to customer locations as needed.
Benefits
Comp & perks- Competitive pay
- Performance-based bonuses
- 401K
- Health, dental and vision insurance coverage
- Paid holidays and paid time off
