Senior Technical Architect, ServiceNow
Bravium Consulting Inc.
CloudCyber SecurityITSMJavaScriptSDLCServiceNow
ServiceNow Business Analyst
Guidehouse
full-time
Posted on:
Location Type: Hybrid
Location: McLean • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMServiceNowTableau
About the role
- Responsible for leading ServiceNow projects including interacting with clients and users to identify and translate functional requirements, and collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
- Translate complex business requirements into technical designs and solutions using ServiceNow.
- Support ServiceNow projects by interacting with stakeholders to capture current state processes and paint point, and design future state processes.
- Maintain frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
- Collaborate closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.
- Stay current with ServiceNow products, features, and industry trends to drive innovation.
- Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
- Build functional work products such as, but not limited to, process maps, design documents, and communications.
- Support functional product testing and training activities.
- Create technical and functional documentation for ServiceNow solutions.
Requirements
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.
- Minimum Years of Experience: 5 years of ServiceNow implementation or similar technology implementation experience.
- Minimum Degree Required: Bachelor’s degree in Computer Science, Engineering, Business, or related field.
- Ability to commute to client or corporate offices within the Washington, DC metropolitan area 2-3 days per week.
- Agile, SCRUM or SAFe certifications.
- Experience with Software Development Lifecycle methodologies, deliverables, and controls.
- Excellent verbal and written communication skills.
- Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as with App Engine and Scoped Apps.
- Well-rounded technology consulting experience desired, to include ability to define requirements, lead client meetings, facilitate UAT, and conduct trainings.
- Experience working in an Agile environment.
- Strong analytical, problem-solving skills.
- Ability to work effectively in a team environment.
- Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
- Ability to self-direct, prioritize, and manage multiple tasks and demands.
- Heightened attention to detail.
- What Would Be Nice To Have: Knowledge of the capabilities of other low-code and no-code technology platforms such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau.
- What Would Be Nice To Have: Hands-on experience configuring ServiceNow solutions.
- What Would Be Nice To Have: General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment.
- What Would Be Nice To Have: One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD).
- What Would Be Nice To Have: Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred.
Benefits
- Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow implementationtechnical designprocess mappingfunctional documentationAgile methodologySCRUMSAFeSoftware Development LifecycleGRCITSM
Soft skills
communication skillsanalytical skillsproblem-solving skillsteamworkinterpersonal skillsself-directionprioritizationattention to detailstakeholder engagementtraining facilitation
Certifications
Agile certificationSCRUM certificationSAFe certificationServiceNow CSAServiceNow CISServiceNow CAD
