Service Desk Analyst
Cantourage UK
ITSMServiceNow
ServiceNow Systems Analyst
Caesars Entertainment
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMServiceNow
About the role
- Bridge the gap between business needs and technology solutions by evaluating and enhancing the ServiceNow platform and ITAM functionality.
- Gather and analyze business requirements for new requests and enhancements.
- Collaborate with stakeholders to design and document system improvements.
- Develop implementation plans and support change management efforts.
- Provide training and support to end-users to ensure adoption and usability.
- Monitor system performance and troubleshoot issues.
- Conduct testing for functionality, performance, and security.
- Stay current with emerging technologies and industry trends.
Requirements
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in process documentation and user training.
- Ability to translate technical concepts into business-friendly language.
- Familiarity with project management methodologies.
- Hands-on experience with ServiceNow, particularly the ITAM module (preferred).
- Solid understanding of ITIL best practices.
- Experience working in cross-functional teams and agile environments.
- Bachelor's degree in Information Systems, Computer Science, or a related field (required).
- 3–5 years of experience in systems analysis, business analysis, or IT project coordination.
- Experience working with ServiceNow or similar ITSM platforms; familiarity with ITAM module preferred.
- Proficiency in process documentation, user training, and change management.
- Technical skills including data analysis, system testing, and troubleshooting.
- Relevant certifications such as ITIL Foundation, CBAP, or ServiceNow Certified System Administrator are a plus.
