Senior ServiceNow Business Analyst
Guidehouse
ITSMServiceNow
Associate Director, ServiceNow
Guidehouse
full-time
Posted on:
Location Type: Office
Location: McLean • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ITSMServiceNow
About the role
- Translate complex business requirements into technical designs and solutions using ServiceNow
- Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices
- Provide technical expertise and guidance to the ServiceNow development team
- Stay current with ServiceNow products, features, and industry trends to drive innovation
- Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations
- Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy
- Direct and monitor all aspects of the ServiceNow implementation
- Responsible for quality assurance for all ServiceNow projects
- Conduct reviews of functionality developed by ServiceNow development team and perform testing
- Ensure the security, scalability, and maintainability of ServiceNow solutions
- Ability to obtain Public Trust Clearance
Requirements
- Ability to obtain and maintain a Federal or DoD "SECRET" security clearance
- Ability to obtain Public Trust Clearance
- Bachelor's degree is required
- Minimum SEVEN (7) years of ServiceNow experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD)
- Experience serving in an Architect and/or Project Management role
- Experience with Software Development Lifecycle methodologies, deliverables, and controls
- Expertise implementing multiple ServiceNow modules, preferably ITSM, ITOM, IRM, and/or SPM
- Experience working in an Agile environment
- Well-rounded technology consulting experience, including defining requirements, leading client meetings, facilitating UAT, and conducting trainings
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Ability to work effectively in a team environment
- Strong interpersonal skills with the ability to build rapport at all levels
- Desire to learn, grow, and seek increased responsibility
- Ability to self-direct, prioritize, and manage multiple tasks and demands
- Heightened attention to detail when developing technical solutions
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowServiceNow modulesITSMITOMIRMSPMSoftware Development LifecycleAgilequality assurancetechnical assessments
Soft skills
verbal communicationwritten communicationanalytical skillsproblem-solving skillsteamworkinterpersonal skillsleadershipprioritizationattention to detaildesire to learn
Certifications
CSACISCAD
Similar jobs on JobTailor
Product Manager, GTM, ServiceNow
SHI International Corp.
ITSMServiceNow
Développeur ServiceNow
Apside
ITSMServiceNow
ServiceNow Hardware Asset Management Developer
CACI International Inc
ITSMJavaScriptServiceNowSOAP
Manager – IT Vendor Financial and Service Delivery Excellence
Presbyterian Healthcare Services
ITSMServiceNow