Financial Planning and Analysis

• Manage relationships with strategic infrastructure vendors and serve as liaison with key IT service providers (Service Desk, Infrastructure, Desktop Support, Print Services)
• Oversee vendor performance, service levels, and financial management
• Drive outcomes across a multi-sourced, hybrid IT ecosystem and improve end-to-end service delivery
• Partner with IT Governance, Contract Management, and Service Integration teams
• Lead development and presentation of IT and operational solutions; manage communications and vendor processes aligned with enterprise governance
• Collaborate with service owners to meet business goals and evaluate service agreements
• Support staffing and skill development; mentor teams and ensure vendors have resources for project success
• Track and report service metrics
• Build expertise in IT service delivery and pricing models; ensure compliance with regulatory and security standards using best-practice frameworks

Manager – IT Vendor Financial and Service Delivery Excellence

Program Finance Specialist

Senior Specialist, Program Finance

Senior Manager, Financial Planning & Analysis

Director, FP&A

Senior Financial Analyst