Senior Process Analyst
Boeing
ITSMServiceNow
Manager – IT Vendor Financial and Service Delivery Excellence
Presbyterian Healthcare Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $50 - $78 per hour
Job Level
Mid-LevelSenior
Tech Stack
ITSMServiceNow
About the role
- Manage relationships with strategic infrastructure vendors and serve as liaison with key IT service providers (Service Desk, Infrastructure, Desktop Support, Print Services)
- Oversee vendor performance, service levels, and financial management
- Drive outcomes across a multi-sourced, hybrid IT ecosystem and improve end-to-end service delivery
- Partner with IT Governance, Contract Management, and Service Integration teams
- Lead development and presentation of IT and operational solutions; manage communications and vendor processes aligned with enterprise governance
- Collaborate with service owners to meet business goals and evaluate service agreements
- Support staffing and skill development; mentor teams and ensure vendors have resources for project success
- Track and report service metrics
- Build expertise in IT service delivery and pricing models; ensure compliance with regulatory and security standards using best-practice frameworks
Requirements
- Bachelor s degree in related technical/business area plus 4 years of IT or business experience
- 6 years of additional experience can be substituted in lieu of degree
- Proven experience in vendor and contract management, budgeting, and IT service delivery
- Strong vendor relationship management and negotiation skills
- Expertise in contract, financial, and project management
- Excellent communication, problem-solving, and analytical skills
- Ability to thrive in a fast-paced, dynamic environment
- Knowledge of IT services, technology, ITSM/ITIL, and ServiceNow
- Detail-oriented, adaptable, and committed to continuous learning
- Strong organizational skills with the ability to analyze processes, identify contributors, work across organizational boundaries and prioritize actions
- Ability to develop strong knowledge of the technology or service delivered by the vendor, its market, strategic plans and innovations, competitors, challenges and market trends
