Associate Director, ServiceNow
Guidehouse
ITSMServiceNow
Senior ServiceNow Business Analyst
Guidehouse
full-time
Posted on:
Location Type: Hybrid
Location: McLean • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ITSMServiceNow
About the role
- Translate complex business requirements into technical designs and solutions using ServiceNow
- Support ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes
- Maintain frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts
- Collaborate closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications
- Stay current with ServiceNow products, features, and industry trends to drive innovation
- Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations
- Build functional work products such as, but not limited to, process maps, design documents, and communications
- Support functional product testing and training activities
- Create technical and functional documentation for ServiceNow solutions
Requirements
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse
- A minimum of FIVE (5) years of ServiceNow implementation or similar technology implementation experience
- Bachelor’s degree required
- Ability to commute to client or corporate offices within the Washington, DC metropolitan area 2-3 days per week
- Agile, SCRUM, or SAFe certifications
- Experience with Software Development Lifecycle methodologies, deliverables, and controls
- Excellent verbal and written communication skills
- Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
- Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
- Experience working in an Agile environment
- Strong analytical and problem-solving skills
- Ability to work effectively in a team environment
- Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
- Ability to self-direct, prioritize, and manage multiple tasks and demands
- Heightened attention to detail
- Travel Required: Up to 10%
Benefits
- Guidehouse offers a comprehensive, total rewards package
- competitive compensation and a flexible benefits package
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowprocess mappingtechnical documentationfunctional documentationfunctional product testingAgileSCRUMSAFeSoftware Development LifecycleServiceNow Modules
Soft skills
communication skillsanalytical skillsproblem-solving skillsteamworkinterpersonal skillsself-directionprioritizationattention to detail
Certifications
Agile certificationSCRUM certificationSAFe certification
