Guardian Life

Executive Assistant

• Provide day‑to‑day administrative support, ensuring smooth execution of schedules, meetings, and travel.
• Proactively manage calendars, schedule meetings, coordinate internal and external appointments, and resolve scheduling conflicts.
• Coordinate all travel arrangements, including flights, ground transportation, hotel accommodations, and itinerary preparation.
• Process and submit expense reports accurately and in a timely manner, ensuring compliance with company policies.
• Arrange meeting logistics, including conference rooms, virtual meeting links, materials, and audio‑visual support as needed.
• Prepare routine correspondence, meeting agendas, presentations, and administrative documents.
• Monitor administrative requests, responding or routing items appropriately and with a sense of urgency.
• Maintain organized records, files, and documentation related to meetings, travel, and administrative activities.
• Handle sensitive and confidential information with discretion and professionalism.
• Provide administrative support for occasional meetings, offsites, and events, including coordination with internal/external partners and vendors.
• Assist with additional administrative tasks and ad‑hoc assignments as needed.

Executive Assistant, Group Benefits

Operations

• Responsible for the strategic direction and operational excellence of the Client Management function within Group Benefits
• Drive client retention, growth, and profitability by supporting client relationship management
• Develop and implement business and operational strategies that drive customer outcomes
• Build and enable processes and frameworks to support customer experience, retention, and growth
• Establish, monitor, and achieve performance standards and metrics
• Partner with Distribution, Operations, and Claims to align initiatives with organizational objectives
• Lead and manage the operational excellence objectives within Client Management
• Develop and manage consultant relationships at senior levels

Client Management Operations Lead, Group Benefits

Technical Product Manager

• Translate the product vision and strategy into a team backlog, including user stories with clear acceptance criteria and tasks, ensuring alignment with epics and customer needs
• Work closely with the Product Manager (PDM) to prioritize and implement process improvements, track progress and communicate updates to stakeholders
• Define, prioritize, and sequence product features and requirements in the team backlog, ensuring alignment with business goals and customer needs
• Manage the backlog and roadmap in collaboration with the Tech Lead
• Break down data requirements into the team backlog and ensure timely and quality delivery of product functionality and desired customer experience
• Work with data and AI SMEs to ensure data and AI standards are met across applications
• Conduct go-to-market readiness activities as the team prepares for release, including reviewing the release plan with the PDM
• Bring customer feedback into prioritization to improve adoption, usability, and product impact.
• Maintain a consistent, practical quality bar—clear outcomes, intuitive user experiences, and reliable data—while saying 'no' thoughtfully to lower‑value work to protect team focus.
• Continuously scan best‑in‑class products and apply proven design and product patterns to elevate our roadmap and user experience.

Senior Technical Product Owner, Guardian Insights

Consultant

• Develop cost-effective strategies to assist individuals with disabilities in returning to the workplace
• Work with Guardian plan holders, employees, and physicians to coordinate return to work opportunities through job accommodations and return to work strategies
• Assess claimants medical, psychological condition, social and economic situation, aptitudes, work experience, restrictions and limitations, educational background, and behavioral/motivational factors
• Compare assessment with policy rehabilitation provisions and make cost/benefit analysis to develop programs
• Maintain proactive dialogue with claimants, plan holders and treatment providers
• Cost-effective utilization of vendors to provide rehabilitative services
• Coordination with public services/governmental agencies to control costs
• Collaborate with Disability Clinical & Vocational Services staff and case managers to reduce duration of disability
• Serve as educational resource on vocational rehab aspect of claims
• Utilize standard vocational resources effectively to perform occupational assessments; perform transferable skills analyses and labor market surveys
• Apply knowledge of the ADAAA to identify effective work-related accommodations
• Work with plan holders to identify/effectuate appropriate worksite modifications and transitional work plans

Vocational Rehabilitation Consultant

Customer Support

• Facilitate, analyze and resolve customer issues through various communication channels
• Service a suite of absence products such as short-term disability and Family Medical Leave Act
• Initiate new absences for members and answer questions about current benefits and claims
• Deliver exceptional customer service in the contact center
• Collaborate across teams to solve customer issues and provide product support
• Build relationships with Guardian members and providers
• De-escalate situations involving dissatisfied customers
• Develop in-depth knowledge of company products and services

Customer Care II

Sales

• Manage a team of Compensation Analysts
• Administer compensation plans for Registered Representatives, Financial Advisors, and Brokers
• Analyze incentive compensation performance and provide business insights
• Implement incentive plans to support sales strategies

Sales Compensation Supervisor

Product Manager

• Responsible for translating product vision and strategy into actionable tasks
• Collaborate with various stakeholders to clarify requirements
• Track progress to ensure timely delivery
• Participate in Agile ceremonies
• Develop and manage the product backlog

Product Owner, Agent Contracting – Licensing

• Translate product vision and strategy into actionable tasks
• Collaborate with various stakeholders to clarify requirements
• Maintain clear and up-to-date product documentation
• Monitor the progress of product development
• Participate in Agile ceremonies
• Support the team in understanding Agile product management fundamental practices

Business Product Owner, Sales Compensation

• Translate product vision and strategy into actionable tasks
• Collaborate with stakeholders to clarify requirements and prioritize tasks
• Maintain product documentation
• Monitor product development progress
• Participate in Agile ceremonies
• Support the team in Agile product management fundamentals

Product Owner, Insurance

Human Resources

• Partner with leaders to develop and execute talent strategy
• Collaborate with leaders on business performance enhancements
• Support leadership development and succession planning
• Drive organizational change initiatives and HR processes
• Engage with data analysis to improve employee engagement and performance

Group Benefits HR Business Partner

Marketing

• Build, enhance, and support marketing journeys, automation scripts, and scheduled jobs across MarTech platforms
• Design and implement scalable solutions across SFMC, Seismic, Adobe Experience Cloud, and CDP platforms
• Improve and maintain sending domain and sender reputation for large‑scale email campaigns
• Support customer profile unification, identity resolution, audience segmentation, and orchestration within CDP environments
• Design, implement, and support integrations between marketing platforms and enterprise systems
• Partner with marketing and business stakeholders to translate strategy into reliable, scalable technology solutions
• Provide technical guidance and oversight to distributed delivery teams
• Ensure solutions adhere to Guardian’s security, governance, compliance, and architectural best practices