Guardian Life

Strategy

• Translate priority strategies into data-driven plans
• Own initiatives from strategy conception to execution
• Partner with a project manager for timeline support
• Frame problems and develop options for business cases
• Build KPI and ROI tracking and monitor indicators

Strategic Projects Lead

Client Services Representative

• Responds to phone, email, and chat customer inquiries.
• Ability to move between different functions as needed.
• Triages & assesses inquiry root cause to determine effective resolution and or response.
• Utilizes multiple systems to assess, customer inquiries and provide timely and accurate resolution.
• Optimizes the use of call, email and chat communication channels while receiving high voice of customer (VOC) survey scores.
• Adheres to schedule and uses scheduling tools appropriately.
• Builds immediate rapport with the customer.
• Achieves strong customer satisfaction and loyalty by providing a positive Customer Experience through responsive, thorough, and effective service.
• Works collaboratively with back-office areas and departments to research and correct customer issues and provide effective, timely resolution.
• Possesses knowledge of customer impact and company procedures.

Client Service Delivery Associate III

Product Manager

• Contribute to the development of a clear product vision and roadmap that is aligned with Guardian’s goals and objectives
• Support monitoring and refinement of existing Disability product strategy, aligning with stakeholders and an evangelist for improving the wellness of those we serve
• Own accountability for monitoring KPIs to ensure proper adoption and performance outcomes are achieved
• Work independently and collaborate with the rest of the product managers and matrix partners to identify opportunities and deliver on shared initiatives
• Effectively communicate with all levels of the organization, externally, and in large public forums; articulate information in a manner that is easily understood
• Influence negotiations with vendor partners and stakeholders across multiple teams and departments
• Execute product management processes throughout the product lifecycle, including product development, roadmap planning, and launch activities
• Conduct regular market research, monitor the market, and analyze feedback/data to determine priorities and identify opportunities to improve the offering
• Deliver and present reports, product plans, and competitive analyses to internal stakeholders.
• Develop compelling presentations and documentation.
• Represent Guardian in Thought Leadership webinars and speaking engagements, broker meetings and roadshows, industry associations, etc.
• Occasionally lead projects or sub-teams within a broader project.

Product Manager, Disability

ServiceNow

• Administer, configure, and maintain ServiceNow SPM, Jira, and Confluence (Data Center version).
• Ensure availability, performance, and security of Jira, Confluence, and ServiceNow Strategic Portfolio Management (SPM) module, including Atlassian & ServiceNow marketplace add-ons.
• Lead environment upgrades, release impact assessments, testing, and platform health improvements.
• Perform best-practice maintenance: reduce customizations, archive data, audit users/groups.
• Monitor and optimize platform performance, conducting routine maintenance and cleanup.
• Configure Atlassian and ServiceNow SPM products, implement features, automation, and integrations to meet the user/business requirements.
• Manage projects, workflows, issue types, screens, fields, and permission schemes across Jira and SPM to ensure both systems are in sync.
• Work with other platform teams, IT, and Agile teams for seamless integration and maintenance.
• Implement and maintain integrations between Jira and tools such as GitHub, Jenkins, ServiceNow SPM and third-party plugins.
• Develop and enforce governance policies for SPM, Jira, and Confluence usage and standard operating procedures.
• Participate in technical governance boards and design decisions to ensure alignment with platform strategies.
• Support roadmap creation, demand shaping, and prioritization of platform enhancements.
• Act as point of contact for escalations, enhancements, and project activities.
• Communicate upcoming changes and build relationships with internal consumers and external partners.
• Support end-users by troubleshooting issues, providing training, and documenting best practices.
• Develop training materials and conduct sessions for users and stakeholders.
• Provide technical expertise and post-go-live support for Jira, Confluence, SPM, and related plug-ins.
• Work cross-functionally with broader ServiceNow platform, Portfolio, and Agile center of excellence teams to deliver platform capabilities to enhance overall Agile processes and user experience.
• Contributes towards design configuration decisions to ensure a seamless user experience that aligns with the platform design strategies.
• Establish KPIs, dashboards, and monitor operational performance.
• Continuously evaluate and improve platform health for high availability and efficiency.
• Develop and maintain custom dashboards, reports, and automation using Tableau, ServiceNow, JQL and Automation for Jira.
• Contribute to and support migration efforts from Jira/Confluence Data Center to Atlassian Cloud.

Senior Platform Administrator – ServiceNow SPM, Jira, Confluence

Actuary

• Develop a thorough understanding of Guardian’s products and job responsibilities
• Assist in performing financial and non-financial analysis and make recommendations
• Support departmental rotation every 18 to 24 months
• Identify areas of improvement regarding procedural and/or technical aspects of projects
• Complete assignments on time and according to specifications provided by your supervisor
• Strive towards completion of assignments independently, recognizing when managerial guidance is needed
• Actively seek and take on additional challenges to grow professionally
• Use internal and external data sources to understand industry trends, clients, competitors, and regulatory environment

Actuarial Assistant – Level 2

QA Engineer

• Promote product ownership and quality through measurable processes
• Drive the creation and execution of test strategy, test plans, test cases
• Utilize automated tools to optimize the SDLC/STLC
• Perform exploratory testing and automate repetitive tasks
• Review user interfaces for conformity and functionality
• Execute test cases across all functional and UI areas
• Find, document, regress, and track bugs through resolution
• Measure, interpret and report testing results

Senior QA Engineer

Full-stack Engineer

• Be Creative - have the freedom to innovate, modernize and create technical solutions to solve complex business problems
• Be Collaborative - work with technical and non-technical teams alike to bring solutions to life
• Be Precise - understand the business goals and strategy to empower you to create the right solutions
• Be Awesome - launch products that you can be proud of

Senior Software Engineer

Data Analyst

• Write optimized queries to extract and manipulate data from large-scale data environments
• Cleanse, blend, and transform data, creating automated workflows for efficiency and scalability
• Design and develop dashboards and reports that adhere to best practices in usability, performance, and storytelling
• Collaborate with business stakeholders to understand requirements and translate them into technical solutions
• Validate data accuracy and troubleshoot discrepancies to maintain integrity
• Document processes, data definitions, and logic for maintainability and knowledge sharing
• Support self-service analytics by creating intuitive dashboards and providing guidance to end-users
• Stay current with BI concepts and emerging technologies to continuously improve reporting capabilities
• Ensure compliance with data governance, security, and privacy standards

Project Manager

• Provide full-scale project management support to cross-functional teams supporting strategic initiatives and priority change communication campaigns
• Track day-to-day tasks and deadlines across the Content & Channels function to ensure work progresses efficiently and effectively
• Facilitate the intake and initial assessment of new work, aligning stakeholders on project scopes, priorities, and deliverables for optimal resource allocation and planning
• Develop and implement detailed project plans in collaboration with Marketing & Communications leaders, driving execution to meet established milestones and deadlines
• Coordinate project activities, including meeting facilitation, action item tracking, database management, and oversight of content repositories, to ensure seamless project progression
• Identify and address risks, inefficiencies, and opportunities for improvement within project plans and workflows to optimize outcomes and consistently meet or exceed delivery expectations
• Partner with Strategy & Operations Lead to build and manage the communications project management function, ensuring scalability and sustainability
• Co-design and manage project intake and briefing processes to position our projects and team members for success
• Standardize, refine, and document processes and protocols to support the function and our stakeholders
• Create and manage self-service tools to enable efficient project management and scale best practices across our communications teams
• Maintain workflow management tools, including governance and how we maximize their potential
• Serve as a subject matter expert in project management, counseling and empowering teammates to achieve excellence across projects of varying scale and complexity
• Offer supervisory support to Content & Channels team members, fostering a collaborative, solution-oriented environment focused on operational excellence and continuous improvement

Project Management Lead

Risk

• Establish structured governance frameworks with defined meeting cadences.
• Develop governance documentation such as dashboards, vendor scorecards, and transition progress reports.
• Manage vendor relationships across all service towers, maintaining a structured governance framework.
• Conduct periodic performance reviews with vendors to assess performance and address risks.
• Facilitate quarterly business reviews to evaluate strategic alignment and contract performance.
• Collaborate with internal IT stakeholders to consolidate cross-tower metrics.
• Lead service improvement and optimization initiatives post-transition.

Vendor Governance and Optimization Lead

Data Scientist

• Design and implement machine learning solutions that automate business workflows, improve decision-making, and enhance customer and employee experiences
• Apply ML techniques (e.g., regression, classification, clustering, ensemble methods such as Random Forest and XGBoost) to structured and semi-structured data such as claims, underwriting notes, and customer records
• Develop robust, scalable, and production-ready ML models that integrate with Guardian’s platforms to deliver measurable business outcomes
• Collaborate with data engineers and MLOps teams to ensure models are scalable, robust, and production-ready
• Translate research in machine learning and statistical modeling into practical applications for underwriting, claims automation, customer servicing, and risk assessment
• Work closely with product owners, engineers, and business stakeholders to define use cases, design solutions, and measure impact
• Contribute to building reusable components and frameworks for developing and deploying ML solutions
• Adhere to model governance, documentation, testing, and other best practices in partnership with key stakeholders

Data Scientist, AI Studio

Financial Planning and Analysis

• Define and drive the product roadmap in alignment with the product vision and objectives
• Collaborate with Product Owners to gather input and refine priorities
• Integrate usability studies, customer research, and data/AI standards into product requirements
• Define and maintain end-to-end product journeys, identifying data input/output needs
• Drive continuous improvement of business processes impacting product success
• Partner with business leaders to establish product business value and support messaging
• Ensure organizational readiness and change management align with product delivery timelines
• Identify, manage, and resolve dependencies and risks across teams and products

Senior Product Manager, Financial Protection, Retirement Solutions

• Lead the design, development, and technical delivery for one or more agile squads
• Define and enforce coding standards, best practices, application support, and test automation strategies
• Manage all team-level dependencies in partnership with the Product Owner
• Continuously look for opportunities to optimize the team
• Collaborate with Product and COEs, Data, AI, Architecture, and QA teams to ensure technical alignment
• Conduct design and code reviews to maintain quality, scalability, support, and security
• Mentor engineers, fostering skill development, technical depth, and professional growth across the team
• Troubleshoot complex issues and implement long-term, sustainable solutions
• Drive adoption of SDLC practices, CI/CD, and cloud-native solutions
• Contribute to technical roadmaps, influencing architecture and modernization decisions
• Write and deploy code or configuration to support the product teams

Technical Lead, Service Center Technology

• Responsible for advancing the product roadmap
• Support end-to-end product development
• Ensure data and AI integrity
• Monitor product performance
• Conduct market research and competitive analysis
• Manage the product lifecycle from ideation to launch

Product Manager, Financial Protection – Retirement Solutions

• Design, build and maintain robust & scalable data pipelines to feed descriptive analytics and predictive analytics use cases.
• Construct meaningful data assets sourced from structured, semi structured, and unstructured data.
• Ensure data quality, accuracy and integrity of the data assets created.
• Automate the data pipelines end to end.
• Participate in data modeling and schema design.
• Work closely with business stakeholders and data scientists to understand the business process and data needs to translate them into an effective data solution.
• Collaborate with Stakeholders, Analysts, and Data Scientists to understand the data requirements & deliver optimal solutions (Training, Testing, and Live Scoring).
• Collaborate with cross-functional teams to identify the right data sources for the use cases.
• Perform data discovery and analysis on various data sources.
• Find and tell the compelling narrative of the data that aligns to the intended audience.
• Create and maintain Data Dictionary for the data pipelines.
• Participate in code reviews and documentation efforts to maintain high-quality code and data documentation.