Process Improvement Analyst III

Guardian Life

Process Improvement Analyst leveraging underwriting process knowledge and collaborating with teams to enhance workflows and compliance. Supporting the development of underwriting protocols with a focus on efficiency.

Posted 5/22/2026full-timeNew York City • New Jersey, New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $68,970 - $113,310 per yearWebsite

About the role

Key responsibilities & impact

Conduct research and analysis for projects obtaining input from the frontline business users, leadership, and business partners (Underwriting, Pricing, Sales, IT, CSD, Legal/Compliance, etc.) necessary to support business solutions.
Responsible for development or enhancements of Compliance and Quality Assurance related Continuous Improvement efforts.
Drive Compliance related projects/tasks such as Monthly State Filing Requirements, Insurance Department Complaints, Single Case Filings.
Review Third Party Quarterly Reviews (TPQR) including entire oversight of D&B Finance Analytics, etc.
Responsible for handling and responding to customer complaints to create a positive customer experience, supporting Guardian’s compliance with regulatory filing and preserving our integrity.
Write and review Annual Policy Reviews.
Conduct oversight of Commissions, Product Rate Sheets, and OTAR/ATRP.

Requirements

What you’ll need

Bachelor’s degree preferred
Project Management, Salesforce, and/or underwriting process experience a plus
Proven experience in an analysis and/or forecasting-focused role
Demonstrated success improving customer experience
Expertise in workflow and process analysis, documentation, and reporting
Strong quantitative and analytical skills
Demonstrated experience working with end users and leadership to gather and assess business needs
Ability to solve practical problems involving a variety of concrete variables in situations with limited standardization
Strong project management and technical skills
Excellent customer-facing skills with a demonstrated proactive approach to problem-solving
Detailed knowledge of the end-to-end underwriting process
Detailed knowledge of underwriting processes and key partners (including Sales Distribution, Account Management, NBBS, Enrollment, CRU, Billing, and Guardian Anytime)
Detailed knowledge of underwriting roles, accountabilities, and responsibilities
Working knowledge of underwriting systems and how they interface with other group systems
Understanding of Group Profit Center operations as they relate to underwriting processes
Understanding of Lean Six Sigma and Agile project management methodologies
Advanced skills in Excel, Microsoft Word, and PowerPoint for presentations.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementworkflow analysisprocess analysisdocumentationreportingquantitative skillsanalytical skillsunderwriting processLean Six SigmaAgile methodologies

Soft Skills

customer experience improvementproblem-solvingcommunicationcollaborationleadershipcustomer-facing skillsattention to detailproactive approachanalytical thinkinginterpersonal skills