Senior Individual Disability Claims Specialist

Guardian Life

Senior Individual Disability Claims Specialist at Guardian resolving complex claims with outstanding service. Collaborating with internal and external partners, analyzing documents, and making claims decisions.

Posted 5/27/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $80,610 - $132,435 per yearWebsite

About the role

Key responsibilities & impact

Be a decision maker. Focus on solving complex problems, while making timely, but thoughtful decisions to resolve client issues.
Analyze medical, financial, and other claim documents.
Have opportunities to meet with our customers in person.
Provide accurate claims decisions in a time sensitive and fast- paced environment, while adhering to all state and department of insurance regulations.
Be a leader Work across business divisions including both internal and external partners.
Be a resource for colleagues with less experience.
Work on department innovations.

Requirements

What you’ll need

5+ years insurance claim handling experience (Individual Disability Claims)
A college or university degree, or high school diploma with extensive prior relevant work experience
Demonstrated understanding of claim management techniques and critical thinking requiring analysis and/or investigation
Experience providing outstanding customer service
Attention to detail with demonstrated written and verbal communication skills
Demonstrated experience prioritizing competing priorities with deadlines
Negotiating skills, solution strategies and ability to apply appropriate resources
Solid understanding of Microsoft Office products, including Word, Excel, and Outlook

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance claim handlingclaim management techniquescritical thinkingcustomer service

Soft Skills

decision makingproblem solvingattention to detailwritten communicationverbal communicationprioritizationnegotiatingleadership