Grupo DPaschoal

Analyst

• Compile and manage data from surveys conducted on the internal portal, importing data into the internal database in Power BI to keep daily and monthly reports up to date and to support the start of presentations related to this topic.
• Knowledge of Microsoft 365 (Office), Power BI and other tools that contribute to report generation and support decision-making for the area.
• Analyze data together with each dealership considering all off‑road vehicle brands, and communicate with dealerships to indicate the start and end of data collection as well as reminders prior to closure.
• Process/clean the compiled data for publication in Power BI, and share this working dataset with other internal areas to ensure feedback is provided to each customer awaiting resolution of their after‑sales issue.
• Ensure that the information presented in weekly technical meetings (data collection, management and alerts for stationary vehicles) is consistent and can contribute to increased customer satisfaction in after‑sales.
• Manage and categorize indicators such as VOR, NPS and warranty claim transmission time, and send a monthly report to the dealership network.
• Support the development of new methodologies together with partner areas by analyzing feasibility, reviewing action history, preparing improvement plans, executing and measuring results.
• Identify and organize "Lost" and "Recovered" opportunities, and monitor closed and active campaigns, supporting the field team with updated information via monthly reports.
• Maintain good working relationships with the company’s main partner areas as well as with the dealership network.

Back Office Analyst

• Develop layout projects for stores and support areas as needed, driven by improvements in workspace arrangement and the creation of new spaces, thematic or otherwise, for internal/external events or placement of work teams.
• Provide technical support to units regarding building maintenance, clarifying technical questions, advising on cost-effective product options, and supporting the hiring of quality service providers.
• Prepare layout projects and descriptive specifications for renovations, whether for opening, closure or revitalization of units. Based on the defined scope, prepare budgets for services and material purchases, contract service providers, and oversee the execution of the work until delivery.
• Provide technical support for the maintenance of external visual communication of units—such as façades and totems—and support internal visual communication demands that require building adaptations. Lead renovations or replacements of external visual communication when necessary.
• Monitor the performance of the department’s expense accounts and released investments, including expense reclassification and action plans to reduce or optimize spending.
• Support support areas in preparing projects related to the units.
• Perform administrative processes, such as entering invoices, validating area account expenses, registering suppliers, monitoring contractors’ documentation, and executing lump-sum contracts.
• Support the Regulatory/Legalization area by providing information and documents related to façades and unit layout projects and/or building adaptations for unit regularization.
• Ensure proper maintenance of the Central (headquarters) building by supervising the maintenance team in responding to requests and other conservation services.
• Map and qualify new service providers and materials.
• Request investments for building maintenance and façade demands when necessary.
• Maintain regular communication with units to advise them on maintenance matters.
• Structure and implement a Maintenance Plan for the company’s units, ensuring execution across all locations.
• Develop and keep updated the Organizational Procedures (OPs) and manuals related to the department’s operations.

Building Maintenance Analyst – Mid-level

Administrative Assistant

• Control service provider expenses through accruals, payment controls, month-end closing processes and filing to ensure expenses are recorded in the correct accounting period.
• Perform month-end closing procedures, meeting the deadlines of the Accounting and Controllership departments.
• Monitor the performance of service providers within the scope of contracted services, establish KPIs and measure unit satisfaction with the services delivered.
• Receive and distribute mail delivered by the Post Office at the Central building, ensuring documents reach the correct recipients in their departments.
• Receive, sort and distribute pouches/mail bags from branches received at the central office, as well as sort and organize items that departments send to branches via the pouch service.
• Provide guidance to other departments when necessary regarding mail postings, assisting departments with this process.
• Maintain the tracking code system available in the Infrastructure area on the Intranet page, ensuring correct information is available to users.
• Organize and send documentation to the document management company and, on occasion, receive documents sent back to the requesting departments.
• Maintain direct contact with the courier/messenger company and the Brazilian Post Office (Correios) to coordinate necessary alignments related to the document sending and collection process.

Administrative Assistant – Facilities

• Compile and manage data from surveys conducted on the internal portal, importing data into the internal Power BI database to keep daily and monthly reports up to date and to support the start of presentations related to this topic.
• Knowledge of Office 365, Power BI and other tools that contribute to report generation and decision-making for the area.
• Analyze data with each dealership covering all off-road vehicle brands; communicate with dealerships indicating the start and end of data collection, including closure reminders.
• Process compiled data for publishing in Power BI and share this working dataset with all internal areas to ensure feedback to each customer awaiting resolution of their after-sales issues.
• Ensure that the information presented in weekly technical meetings (collection, management and alerts for vehicles out of service) is coherent and contributes to improving our customers' after-sales satisfaction.
• Manage and categorize VOR, NPS and warranty claim transmission time indicators, and send a monthly report to the dealership network.
• Support the development of new methodologies together with partner areas: analyze feasibility, consult action history, develop improvement plans, implement and measure results.
• Identify and organize “Lost” and “Recovered” Opportunities, monitor closed and active campaigns, and support the field team with up-to-date information through monthly reports.
• Maintain good relationships with the company's key partner areas as well as the dealership network.
• Remote work, but must be available for occasional meetings in São Paulo.