Back Office Analyst

Grupo DPaschoal

Analista Backoffice supporting automotive dealerships across Brazil. Compiling data and ensuring reporting accuracy with Power BI.

Posted 7/14/2026full-timeRemote • BrasilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis and process improvement, utilizing advanced skills in Power BI and Microsoft Office to support decision-making and enhance customer satisfaction. Proficient in managing data collection processes and developing methodologies for continuous improvement.

Highest-signal resume keywords

Data AnalysisProcess ImprovementPower BIAgile MethodologiesQuality Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementData CleaningReport GenerationProcess ImprovementData AnalysisQuality ToolsAgile MethodologiesAdvanced ExcelPythonProject Management

Soft Skills

CommunicationRelationship ManagementCollaborationOrganizational Skills

Tools & Technologies

Microsoft 365Power BIBizagi

Certifications & Qualifications

Bachelor's DegreePMIPRINCE2

Industry Keywords

VORNPSWarranty ClaimsAfter-Sales ServiceDealership Network

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Compile and manage data from surveys conducted on the internal portal, importing data into the internal database in Power BI to keep daily and monthly reports up to date and to support the start of presentations related to this topic.
Knowledge of Microsoft 365 (Office), Power BI and other tools that contribute to report generation and support decision-making for the area.
Analyze data together with each dealership considering all off‑road vehicle brands, and communicate with dealerships to indicate the start and end of data collection as well as reminders prior to closure.
Process/clean the compiled data for publication in Power BI, and share this working dataset with other internal areas to ensure feedback is provided to each customer awaiting resolution of their after‑sales issue.
Ensure that the information presented in weekly technical meetings (data collection, management and alerts for stationary vehicles) is consistent and can contribute to increased customer satisfaction in after‑sales.
Manage and categorize indicators such as VOR, NPS and warranty claim transmission time, and send a monthly report to the dealership network.
Support the development of new methodologies together with partner areas by analyzing feasibility, reviewing action history, preparing improvement plans, executing and measuring results.
Identify and organize "Lost" and "Recovered" opportunities, and monitor closed and active campaigns, supporting the field team with updated information via monthly reports.
Maintain good working relationships with the company’s main partner areas as well as with the dealership network.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Logistics, Engineering, Economics or related fields.
Experience in process improvement and data analysis.
Experience with quality tools (SWOT, PDCA, among others).
Experience with Agile methodologies.
Advanced knowledge of Microsoft Office (Excel, Word, Forms).
Advanced Power BI skills.
Desirable: knowledge of Bizagi, Project Management (PMI, PRINCE2) and Python.
Intermediate English.
Spanish is a plus.

Benefits

Comp & perks

Health insurance (medical plan);
Dental insurance;
Meal allowance;
Life insurance;
Company social club;
Gympass (Wellhub).