Technical Project Manager
Broadridge
SDLC
Senior Product Manager
Growth by Design Talent
full-time
Posted on:
Origin: • 🏈 Anywhere in North America
Visit company websiteJob Level
Senior
Tech Stack
SDLCSQL
About the role
- Role: Senior Product Manager to support Engineering (Development), Product, Sales, and Client Success teams.
- You will play a vital role in ensuring clients are wowed by our product’s experience.
- Key responsibilities include: product feature identification, backlog management, prospect and customer-facing support for new products and features, platform technical support and troubleshooting, product evaluation and testing, and system configuration activities.
- You’ll report to Kira’s head of product and work collaboratively with virtually every department in the company.
- Your key responsibility will be to support our sales, client success, and software development teams as the voice of the customer.
- You will coordinate, collect, and provide client-centric feedback on all products, solve problems, assist the development team to identify and stamp out issues, and test solutions and new product features.
- You will be responsible for ensuring projects, systems, processes, and technology initiatives stay organized and on track.
- Ideal candidate will have client-facing interactions, web-based technologies (webhooks, API’s etc), excellent project management skills, strong technical troubleshooting skills, and working knowledge of the software development life cycle.
- If you are an experienced product manager, love working with clients, have a good understanding of technology, are excited about creating award-winning SaaS products, thrive in a close-knit and energetic environment, AND you’re ready to help make higher education admissions fair, please apply!
Requirements
- 5+ years of experience in a customer-facing product role with web-based applications, including ideation, development, testing, deployment, and go-to-market activities for new features.
- Prior experience working with SaaS development teams.
- Strong organizational skills in process management - must be adept at managing multiple projects and balancing deadlines.
- Exacting attention to detail and a passion for perfection.
- Strong client-facing skills.
- Strong collaboration and communication skills.
- Excellent at creating and delivering compelling and clear presentations for training internal teams and external clients.
- Experience using and managing technology and development services, tools, environments, and systems (ex., Salesforce, Jira, Github, Trello, Figma, etc.).
