Growth by Design Talent

Customer Success Manager

• Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive revenue retention, growth, and customer satisfaction
• Proactively manage contract renewals with a strong sales mindset, ensuring high retention rates and minimal churn. Identify and capitalize on opportunities to expand contract value by uncovering new revenue streams within the existing client base.
• Lead the onboarding process for new clients, ensuring they are fully equipped to succeed on the Kira platform. Provide guidance on best practices, technology utilization, and methodology to maximize value and adoption.
• Build and nurture strong client relationships by going beyond traditional service interactions. Develop a deep understanding of each client’s goals, key performance metrics, and success criteria.
• Proactively drive client engagement by identifying opportunities to enhance satisfaction and maximize product adoption.
• Cultivate relationships to expand Kira’s reach by securing client referrals to other programs that may benefit from our platform.

Client Success Manager

• Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive revenue retention, growth, and customer satisfaction
• Proactively manage contract renewals with a strong sales mindset, ensuring high retention rates and minimal churn.
• Lead the onboarding process for new clients, ensuring they are fully equipped to succeed on the Kira platform.
• Build and nurture strong client relationships by going beyond traditional service interactions.
• Proactively drive client engagement by identifying opportunities to enhance satisfaction and maximize product adoption.

Client Success Manager

Senior Client Success Manager