Growth by Design Talent

Client Success Manager

Growth by Design Talent

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$66,000 - CA$82,000 per year

About the role

  • Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive revenue retention, growth, and customer satisfaction
  • Proactively manage contract renewals with a strong sales mindset, ensuring high retention rates and minimal churn. Identify and capitalize on opportunities to expand contract value by uncovering new revenue streams within the existing client base.
  • Lead the onboarding process for new clients, ensuring they are fully equipped to succeed on the Kira platform. Provide guidance on best practices, technology utilization, and methodology to maximize value and adoption.
  • Build and nurture strong client relationships by going beyond traditional service interactions. Develop a deep understanding of each client’s goals, key performance metrics, and success criteria.
  • Proactively drive client engagement by identifying opportunities to enhance satisfaction and maximize product adoption.
  • Cultivate relationships to expand Kira’s reach by securing client referrals to other programs that may benefit from our platform.

Requirements

  • Undergraduate degree
  • 3+ years of relevant work experience in customer-facing customer success, account management, or business development organizations. SaaS companies experience a benefit.
  • Experience in meeting and exceeding renewal, upsell, and expansion revenue targets.
  • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
  • Nurturing and empathetic with a positive attitude and energetic personality
  • Experience in cross-functional team environments
  • Enjoy being challenged by a fast-paced environment
Benefits
  • A MacBook will be provided to all employees.
  • Annual $1,000 professional development budget to support your growth.
  • Participate in our regular Lunch & Learns.
  • Join our TGIF hangouts (held virtually during remote work) and quarterly company-wide Town Halls, followed by fun activities.
  • Enjoy four (4) weeks of vacation annually, plus an office shutdown between Christmas and New Year’s.
  • $2,500 health spending account
  • $500 wellness spending account
  • A comprehensive RRSP matching program through WealthSimple, matching up to 5% of your annual base salary.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successaccount managementbusiness developmentcontract renewalsrevenue retentionupsellexpansion revenueSaaS
Soft skills
nurturingempatheticpositive attitudeenergetic personalitytrusted advisorclient engagementrelationship buildingcommunication
Certifications
undergraduate degree