Growth by Design Talent

Senior Client Success Manager

Growth by Design Talent

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$85,000 - CA$110,000 per year

Job Level

Senior

About the role

  • Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive revenue retention, growth, and customer satisfaction
  • Proactively manage contract renewals with a strong sales mindset, ensuring high retention rates and minimal churn.
  • Lead the onboarding process for new clients, ensuring they are fully equipped to succeed on the Kira platform.
  • Build and nurture strong client relationships by going beyond traditional service interactions.
  • Proactively drive client engagement by identifying opportunities to enhance satisfaction and maximize product adoption.

Requirements

  • Undergraduate degree
  • 5+ years of relevant work experience in customer-facing customer success, account management, or business development organizations.
  • SaaS companies experience a benefit.
  • Proven track record in meeting and exceeding renewal, upsell, and expansion revenue targets.
  • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
  • Nurturing and empathetic with a positive attitude and energetic personality
  • Experience in cross-functional team environments
  • Enjoy being challenged by a fast-paced environment
Benefits
  • A MacBook will be provided to all employees.
  • Annual $1,000 professional development budget to support your growth.
  • Participate in our regular Lunch & Learns.
  • Join our TGIF hangouts (held virtually during remote work) and quarterly company-wide Town Halls, followed by fun activities.
  • Enjoy four (4) weeks of vacation annually, plus an office shutdown between Christmas and New Year’s.
  • $2,500 health spending account
  • $500 wellness spending account
  • A comprehensive RRSP matching program through WealthSimple, matching up to 5% of your annual base salary.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementbusiness developmentcontract renewalsrevenue retentionupsellexpansion revenueproduct adoption
Soft Skills
nurturingempatheticpositive attitudeenergetic personalitytrusted advisorclient engagementrelationship buildingcross-functional collaboration
Certifications
undergraduate degree