Growth by Design Talent

Senior Client Success Manager

Growth by Design Talent

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$85,000 - CA$110,000 per year

Job Level

Senior

About the role

  • Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive revenue retention, growth, and customer satisfaction
  • Proactively manage contract renewals with a strong sales mindset, ensuring high retention rates and minimal churn.
  • Lead the onboarding process for new clients, ensuring they are fully equipped to succeed on the Kira platform.
  • Build and nurture strong client relationships by going beyond traditional service interactions.
  • Proactively drive client engagement by identifying opportunities to enhance satisfaction and maximize product adoption.

Requirements

  • Undergraduate degree
  • 5+ years of relevant work experience in customer-facing customer success, account management, or business development organizations.
  • SaaS companies experience a benefit.
  • Proven track record in meeting and exceeding renewal, upsell, and expansion revenue targets.
  • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
  • Nurturing and empathetic with a positive attitude and energetic personality
  • Experience in cross-functional team environments
  • Enjoy being challenged by a fast-paced environment
Benefits
  • A MacBook will be provided to all employees.
  • Annual $1,000 professional development budget to support your growth.
  • Participate in our regular Lunch & Learns.
  • Join our TGIF hangouts (held virtually during remote work) and quarterly company-wide Town Halls, followed by fun activities.
  • Enjoy four (4) weeks of vacation annually, plus an office shutdown between Christmas and New Year’s.
  • $2,500 health spending account
  • $500 wellness spending account
  • A comprehensive RRSP matching program through WealthSimple, matching up to 5% of your annual base salary.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successaccount managementbusiness developmentcontract renewalsrevenue retentionupsellexpansion revenueproduct adoption
Soft skills
nurturingempatheticpositive attitudeenergetic personalitytrusted advisorclient engagementrelationship buildingcross-functional collaboration
Certifications
undergraduate degree