Tabnine

Account Manager

Tabnine

full-time

Posted on:

Origin:  • 🇮🇱 Israel

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Job Level

Mid-LevelSenior

Tech Stack

SDLC

About the role

  • Design, execute, and continuously improve a scalable account management framework that drives proactive engagement, renewals, and expansion across all customer segments
  • Develop and execute strategic touchpoints to build trusted customer relationships, drive on-time renewals, mitigate churn risk, and position value-add solutions
  • Partner with Account Executives, Customer Success, and Solutions Engineering to align on business outcomes, identify growth paths, and ensure seamless contract execution
  • Accurately build and manage renewal quotes in HubSpot and support channel fulfillment where needed
  • Forecast renewals with rigor and accuracy, escalating at-risk accounts early and proposing mitigation plans
  • Track and optimize KPIs like retention rate, renewal velocity, and time-to-close
  • Ensure all renewal-related data and activities are captured in HubSpot and internal systems for reporting and handoff
  • Surface insights and advocate for improvements to process, packaging, and pricing based on customer feedback
  • Contribute to a customer-first renewal strategy that balances commercial discipline with a world-class experience

Requirements

  • 4+ years of experience managing SaaS renewals, preferably in a high-growth startup or scale-up environment
  • Proven track record of designing and scaling renewal and account growth processes
  • Deep experience using CRM and CPQ tools
  • Strong organizational skills with the ability to manage dozens of concurrent renewals
  • Strong communication and negotiation skills
  • Deep knowledge of the SDLC
  • Experience supporting technical buyers in developer tools, AI, or infrastructure software is a strong plus
  • Ability to work independently in a fast-paced, remote-first company
  • Familiarity with SaaS legal/commercial terms (MSA, DPA, SOC2, data retention clauses, etc.) (Nice to have)
  • Experience working with Global customers (Nice to have)
  • Knowledge of DevOps, AI coding assistants, or developer productivity tooling (Nice to have)