Growe

Quality Assurance Team Lead, KYC

Growe

full-time

Posted on:

Origin:  • 🌎 Anywhere in the World

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Job Level

Senior

About the role

  • Conduct audits and quality checks of KYC processes, analyze findings, and implement corrective and preventive measures
  • Develop and implement KYC quality standards, procedures, and best practices
  • Ensure compliance with internal policies, regulatory requirements, and audit recommendations
  • Prepare reports on KYC process quality, approval/decline trends, and workload, providing recommendations for optimization
  • Manage the Quality Control team, including task allocation, goal setting (OKRs/KPIs), and staff development
  • Organize training, mentoring, and onboarding to support team growth and skill development

Requirements

  • 3+ years of experience in KYC/AML operations, compliance, or quality control within financial services, iGaming, fintech, or related industries
  • Proven experience in KYC process quality assurance, including audits, gap analysis, and process improvements
  • Strong understanding of global KYC/AML regulations and their operational application
  • Experience leading and developing teams, setting goals, conducting performance reviews, and coaching
  • Skilled in analyzing KYC data, preparing reports, and providing actionable recommendations
  • Excellent communication and collaboration skills, including reporting QA results to senior leadership and cross-functional teams
  • English level - Advanced
  • Strong attention to detail and accuracy
  • Analytical mindset with problem-solving skills
  • Leadership qualities with ability to mentor and motivate a team
  • Clear and confident communication skills
  • Adaptability in a fast-changing environment
  • High sense of responsibility, integrity, and confidentiality
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