Customer Due Diligence Analyst II
Uphold
Job Level
Senior
About the role
- Own complex casework: process 50–70 KYC cases/month, handling more advanced and borderline applications after a 3-month ramp-up.
- Review and assess Enhanced Due Diligence (EDD) cases and provide QA feedback and second opinions.
- Mentor and support junior and mid-level team members; onboard new joiners and share knowledge.
- Identify process and documentation gaps; contribute to the KYC knowledge base and internal materials.
- Lead small scoped projects such as training documentation, process improvements, or tooling.
- Collaborate cross-functionally with Compliance, Product, and partners on joint initiatives and process alignment.
- Act as backup for the Team Lead: make judgement calls, unblock work, and maintain team momentum and quality during busy periods or absences.
Requirements
- 2+ years of experience in KYC onboarding or operations, ideally in a fintech or fast-moving regulated environment.
- Solid grasp of KYC/AML regulation, particularly for Germany (Netherlands experience is a bonus).
- Confidence and clarity in managing nuanced or complex KYC cases; knows when to escalate and when to decide.
- Experience mentoring peers, training new joiners, or sharing knowledge.
- Proactive mindset and willingness to identify and implement improvements.
- Strong written and verbal communication skills for documenting edge cases and cross-functional collaboration.
- Comfortable managing own workflow and handling higher-volume casework.
