Client Onboarding Executive
LMAX Group
Job Level
Mid-LevelSenior
About the role
- Become an expert on ComeOn Group sportsbook and casino brands and service customers
- Resolve customer queries via live chat and email using translation tools across different languages
- Take ownership of customer cases that cannot be resolved at first contact and see them through to full resolution
- Communicate with other teams and providers to solve customer problems efficiently
- Approve customer withdrawals upon request
- Process KYC and documentation and conduct enhanced due diligence as required
- Run daily security checks and reports on new customer accounts and payment transactions to protect the business
- Achieve personal KPIs to support departmental SLAs
- Provide insight into customer feedback and help shape FAQs and Knowledgebase within CX and Country Management
- Perform ad hoc tasks such as analysing customer contact trends and providing context
Requirements
- Strong command of the English Language
- Additional languages a plus: Swedish, Norwegian, Dutch, Danish, German, Finnish
- Keen interest in sports & casino
- Analytical and problem-solving skills
- Able to adapt to shift work
- Customer service experience considered a plus
- Able to multitask
