ComeOn Group

Administration

• Own MySQL, MongoDB and related systems across development and production environments.
• Ensure database uptime, reliability, performance tuning, monitoring, scaling, backups and security.
• Manage schema changes, large-table operations, and data migrations with confidence and precision.
• Lead database upgrades and work with teams to refactor legacy structures into modern, scalable designs.
• Automate operational tasks to increase efficiency and reliability.
• Support real-time pipelines and data flows across teams.
• Support audits, change management and regulatory compliance.
• Manage access controls and release processes.
• Partner with developers, product owners, BI teams and QA to ensure high-quality, reliable data.
• Collaborate with the team and grow into broader engineering responsibilities over time.

Data Platform Administrator

Recruitment

• Proactively source and headhunt talent via social media, job boards, career fairs and other channels
• Create engaging job ads and content aligned with ComeOn’s tone of voice
• Maintain and grow a robust talent pool for future hiring needs
• Take full ownership of roles in the Applicant Tracking System (ATS) from application to offer
• Conduct initial screening of candidates and coordinate/schedule interviews and assignments
• Provide regular feedback and updates to candidates and hiring managers; process references and present offers
• Partner with hiring managers to understand recruitment needs and review job descriptions
• Liaise with external recruitment agencies and manage partnerships alongside People & Culture Manager
• Assist with relocation and work permit arrangements when required
• Support HR administrative tasks and contribute to onboarding processes
• Report on talent acquisition costs and key metrics; contribute to process improvement and ISO27001 implementation efforts

Talent Acquisition Partner

Support Engineer

• Serve as the first point of contact and provide first-line support for all IT-related queries and incidents, resolving issues promptly and professionally.
• Manage tickets using a service management tool, ensuring all issues are logged, tracked, and resolved in a timely manner.
• Troubleshoot and resolve desktop issues for a range of hardware, including laptops and multi-function printers.
• Support and maintain client operating systems, primarily macOS and Windows 11.
• Document solutions and create knowledge base articles to help both the IT team and users.
• Escalate complex issues to senior IT staff when necessary, providing clear and concise information.
• Maintain a high level of customer satisfaction by communicating effectively and providing a friendly, supportive service.
• Collaborate with the IT team to ensure smooth operations and contribute to internal development opportunities.

IT Support Engineer, First Line

Customer Support

• Lead and support a Scandinavian-speaking customer experience team of agents.
• Hire staff to establish a proactive team with high standards.
• Coach and develop staff for continuous improvement and arrange personal development meetings.
• Review quality and efficiency of staff and monitor performance.
• Coordinate schedules and ensure adequate cover by working closely with other CX teams.
• Report and analyse team performance on a daily, weekly and monthly basis.
• Plan and organise motivational activities and team events.
• Ensure AML, Fraud, compliance and responsible gaming procedures are adhered to by everyone.
• Assertively manage team resources and ensure effective use of resource.
• Ensure activities follow on-brand approach and company standards and culture.
• Ensure team members understand performance expectations and provide ongoing support.
• Develop short- and long-term improvement plans for individuals with clear measures of success.

Customer Experience Team Leader, Scandinavian Speaker

• Become an expert on ComeOn Group sportsbook and casino brands and service customers
• Resolve customer queries via live chat and email using translation tools across different languages
• Take ownership of customer cases that cannot be resolved at first contact and see them through to full resolution
• Communicate with other teams and providers to solve customer problems efficiently
• Approve customer withdrawals upon request
• Process KYC and documentation and conduct enhanced due diligence as required
• Run daily security checks and reports on new customer accounts and payment transactions to protect the business
• Achieve personal KPIs to support departmental SLAs
• Provide insight into customer feedback and help shape FAQs and Knowledgebase within CX and Country Management
• Perform ad hoc tasks such as analysing customer contact trends and providing context

Customer Experience Agent

Product Designer

• ComeOn Group is a leading global player in the rapidly growing iGaming market. With brands across multiple markets and more than 20 brands on its platform, ComeOn offers a secure, innovative and entertainment-led experience in casino and sports betting. The company employs over 500 people across 7 locations. • As a Senior Product Designer, you’ll play a key role in shaping the future of our Sportsbook experience and partner with product leaders, engineers, and analysts to deliver intuitive and engaging experiences. • What you'll do: Lead end-to-end design of web and mobile Sportsbook products; Collaborate with product managers and engineers to define requirements and journeys; Conduct research and analyze data to optimize usability; Create and maintain design assets and ensure brand alignment; Work with developers to implement designs; Drive iteration through feedback, A/B testing, and performance analysis; Evolve the design system; Stay ahead of industry trends and UX practices.

Data Platform Administrator

Talent Acquisition Partner

IT Support Engineer, First Line

Customer Experience Team Leader, Scandinavian Speaker

Customer Experience Agent

Senior Product Designer - Sportsbook