Senior Operations Specialist – Danish, Finnish, Swedish, Norwegian

ComeOn Group

Senior Operations Specialist ensuring optimal customer experience via effective tools and workflows in iGaming. Requires fluency in English and one Scandinavian language with 3+ years experience.

Posted 6/15/2026full-timeSt. Julian's • 🇲🇹 MaltaSeniorWebsite

About the role

Key responsibilities & impact

Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls.
Review and process player withdrawal requests, ensuring accuracy and adherence to established processing timelines.
Meticulously review player identification documents to verify accounts, detect potential fraud, and ensure compliance with regulatory standards.
Assist Team leaders with coaching reviews and provide constructive feedback to agents.
Step in during high-pressure situations or site outages to coordinate the team’s response.
Play a key role in the ComeOn Academy by aiding in the training as well as coaching of new hires and facilitating workshops.
Assist Team Leads in tracking daily volumes, CSAT scores, and response times to ensure we meet our targets.
Map out the "Player Journey" to automate repetitive tasks, allowing agents to focus on high-value human interactions.
Become the point of contact for specific brand features or localized market requirements.
Willingness to take on relevant ad hoc tasks as needed

Requirements

What you’ll need

Have a minimum of 3 years of experience in Online Customer Support in iGaming or related sectors
Demonstrate exceptional emotional intelligence and leadership potential.
Are data-driven and understand how individual performance impacts the wider business.
Are comfortable representing the CX department in cross-departmental meetings.
Are obsessed with efficiency and "work smarter, not harder" mentality.
Have advanced knowledge of iGaming regulations (MGA, SGA, DGA, GGA, AGCO or KSA) and technical CRM systems.
Speak and write fluently in English
Speaking and writing fluently in Swedish, Norwegian, Finnish, or Danish.
Enjoy multitasking and have strong problem-solving skills
Are comfortable working shifts (with a possibility of night shifts)
Have an interest in using AI tools to boost efficiency

Benefits

Comp & perks

Competitive salary + bonus scheme
Hybrid working model with flexibility between home and office
One-time bonus to help you set up your home workspace (we are truly hybrid)
Work remotely for up to 40 days per year from anywhere in the world
Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
Fun quarterly team events and social gatherings

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Online Customer SupportiGaming regulationsCRM systemsdata analysisproblem-solvingmultitaskingcoachingtrainingworkshop facilitationplayer identification verification

Soft Skills

emotional intelligenceleadershipcommunicationefficiencyadaptabilityteam coordinationconstructive feedbackcustomer empathyhigh-pressure responsecross-departmental collaboration