Responsible Gaming Analyst

ComeOn Group

RG Analyst safeguarding player safety by monitoring behavior and ensuring compliance in Malta's iGaming sector. Engaging with at-risk players and refining responsible gaming strategies.

Posted 6/8/2026full-timeSt. Julian's • 🇲🇹 MaltaJuniorWebsite

About the role

Key responsibilities & impact

Proactively analyse player behavior patterns and game activity to identify early signs of problem gambling using our tracking tools.
Manage daily escalations from the Customer Experience (CX) and Fraud teams, conducting detailed risk assessments to determine the correct level of intervention.
Directly engage with at-risk players via email and phone. You will conduct sensitive responsible gaming interactions, offering guidance on limits, self-exclusion, and support resources.
Assist in preparing detailed data reports to ensure we remain compliant with iGaming regulations and internal Duty of Care policies.
Collaborate with the wider Safer Gambling team to refine processes, improve detection tools, and enhance our overall player safety strategy.
Support the organisation’s adoption of AI technologies to enhance operational efficiency and decision-making accuracy.

Requirements

What you’ll need

Have at least 1 year of experience in the iGaming industry, with a minimum of 6 months in a customer-facing role.
Have a proven ability to analyse player data, spot trends, and make logical inferences regarding risk warnings.
Speak and Write fluent in English with the ability to handle difficult conversations with empathy and professionalism.
Have an understanding of the regulatory frameworks and licensing requirements connected to player safety.
Are fascinated by the psychology of gambling and are dedicated to minimising problem gambling.
Are a flexible thinker with strong problem-solving skills and keen attention to detail.

Benefits

Comp & perks

Competitive salary + bonus scheme
Hybrid working model with flexibility between home and office
One-time bonus to help you set up your home workspace (we are truly hybrid)
Work remotely for up to 40 days per year from anywhere in the world
Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
Fun quarterly team events and social gatherings

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisrisk assessmentreport preparationproblem gambling identificationAI technologies adoption

Soft Skills

empathyprofessionalismflexible thinkingproblem-solvingattention to detail