Bilingual Customer Service Representative
Group O
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Mid-LevelSenior
About the role
- Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support
- Listen actively to customer concerns, identify root causes, and resolve issues
- Build rapport and establish positive relationships with customers
- Maintain thorough understanding of company's products, services, features, pricing, and promotions
- Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information
- Accurately record all customer interactions, inquiries, and resolutions in appropriate systems
- Generate reports or summaries as required to track performance metrics, trends, and customer feedback
- Collaborate with other departments to address inquiries requiring specialized expertise or escalation
- Proactively identify opportunities to enhance processes, procedures, and service delivery methods
- Work a set schedule with flexibility to work extra hours or modified schedule to meet business needs
Requirements
- High School Diploma
- Basic customer service and phone handling experience
- Strong verbal communication skills
- Active listening skills and ability to empathize with customers
- Excellent problem-solving abilities
- Familiarity with basic computer applications and proficiency in typing and data entry
- Adaptability to work in a demanding environment with shifting priorities
- Commitment to maintaining confidentiality, integrity, and professionalism
- Bilingual (English/Spanish)