Group O

Product Marketing

• Group O is seeking a strategic and creative Product Marketing Manager to join our team.
• This role is critical to driving product positioning, messaging, and go-to-market strategies that resonate with our clients' target streaming audience and differentiate offerings to existing customers, enabling upselling, cross-selling, and retention.
• You will work closely with Product Management, Sales, and Marketing teams to ensure successful product launches and sustained growth.
• The primary focus is on future growth to meet customers “where they are” (platforms they use, content they consume, cultural relevance).
• Also requires more agile, digital-first tactics instead of classic long-cycle campaigns.
• Increase automation, real-time optimization, and lifecycle triggers.
• There will also be a heavy focus on social media, creators, emerging platforms, and relevant partnerships.
• Ability to collaborate with influencers, digital communities, and possibly complementary brands and build micro-campaigns for niche audiences.

Product Marketing – Strategy Manager

Data Analyst

• Serve as the primary analytics partner for stakeholder communications, test design, and performance measurement
• Design and implement test/control group frameworks for paperless billing campaigns
• Partner with marketing stakeholders to define target audiences and exclusion criteria
• Respond to ad hoc analytical questions from business stakeholders
• Build and maintain dashboards to track test performance and key metrics
• Provide guidance on test design methodology and statistical rigor
• Document campaign performance and communicate results to non-technical stakeholders
• Support CX-related marketing campaign tracking and analysis
• Contribute to billing migration analytics projects, including customer segmentation and complexity tiering
• Assist with general marketing performance analysis and insights

Senior Data Analyst

Manager

• Assist in establishing and implementing the creative platform for customer acquisition ( via satellite, via internet, and streaming), production of assets, and performance optimization for all creative advertising, including mass and digital performance media.
• Manage creative agency relationships and development for online acquisition campaigns from brief through implementation including campaign performance optimization, presenting campaign results/key learnings, and recommended improvements to leadership.
• Oversight on the production of full funnel creative advertising assets - TV/linear video, out-of-home, audio, performance digital (social and display), internal communicates, and earned media.
• Performance optimization of creative advertising - message testing, segmentation execution, and customer journey mapping.
• Oversight and optimization of our non-working media budget overseeing all mass and digital creative advertising agencies; partner with media team to ensure understanding of paid media plan to deliver creative assets.
• Identify, monitor, and analyze internal and external performance parameters to optimize campaign performance.
• Foster strong relationships with internal and external resources – engage with different functional teams and business units to drive business success and optimization.

Senior Advertising & Creative Services Manager

Client Services Representative

• Maintain up to date client information in the Enterprise Resource Planning (ERP) System including setting up orders and managing order completion.
• Function as the main point of contact for client inquiries via phone, email, or chat, providing timely and accurate responses.
• Build and maintain strong relationships with clients, understanding their needs and preferences to deliver personalized service.
• Resolve client issues and complaints efficiently and effectively, escalating complex issues to the appropriate department when necessary.
• Coordinate with internal teams, including sales, technical support, and account management, to address client needs and ensure timely resolution of issues.
• Gather, review, and file proof of deliveries, packing slips or other shipping files. Perform expediting tasks, including monitoring orders that have missed deadlines and the status of expedited orders, coordinating sales for parts and service, and managing service schedules.
• Maintain accurate records of client interactions and transactions using our ERP system.
• Educate clients about our products and services, guiding them through processes and offering solutions to maximize their experience.
• Proactively identify opportunities to upsell or cross-sell products and services to existing clients.
• Stay informed about industry trends, company products, and service offerings to provide informed assistance to clients.
• Collaborate with the client services team to continuously improve processes and enhance the overall client experience.
• Adhere to company policies and procedures, ensuring compliance with regulatory requirements and data protection standards.

Customer Support

• Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support. Provide prompt, courteous, and accurate responses to meet their needs.
• Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction. Utilize available resources, tools, and knowledge bases to troubleshoot and address inquiries effectively.
• Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions. Tailor responses to meet the unique needs and preferences of each customer.
• Maintain a thorough understanding of the company's products, services, features, pricing, and promotions. Continuously update knowledge through training sessions, documentation review, and communication with internal teams.
• Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information. Follow established procedures for order entry, verification, and fulfillment to ensure accuracy and efficiency.
• Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases. Generate reports or summaries as required to track performance metrics, trends, and customer feedback.
• Collaborate with other departments, such as sales, marketing, and technical support, to address customer inquiries that require specialized expertise or escalation. Communicate effectively with team members to coordinate efforts and provide seamless support to customers.
• Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve the overall customer experience. Provide feedback and suggestions for optimizing workflows, tools, or training programs.

Bilingual Customer Service Representative

• Act as first point of contact for customers contacting on behalf of clients; manage inquiries and provide information
• Receive incoming calls to assist with inquiries, orders, product information, billing, account maintenance, or technical support
• Listen actively, identify root causes, and resolve problems to customer satisfaction using available resources and knowledge bases
• Build rapport and establish positive relationships by demonstrating empathy, patience, and professionalism
• Maintain thorough understanding of company products, services, features, pricing, and promotions and update knowledge through training
• Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information following procedures
• Accurately record all customer interactions, inquiries, and resolutions in appropriate systems and generate reports as required
• Collaborate with sales, marketing, and technical support to escalate or address inquiries requiring specialized expertise
• Proactively identify opportunities to improve processes, procedures, and service delivery to enhance customer experience

Customer Service Representative

Operations

• Oversee all warehouse activities, including receiving, storage, picking, packing, and shipping, to ensure timely and accurate order fulfillment and meet customer service level agreements.
• Develop and implement operational policies, procedures, and systems to improve efficiency, minimize errors, and maximize productivity.
• Coordinate with various departments to ensure seamless workflow and effective communication.
• Monitor inventory levels and control stock movements to minimize shortages and excess inventory, while ensuring accuracy and compliance with inventory management protocols.
• Lead, mentor, and train warehouse staff, providing guidance, performance feedback, and support to foster a culture of teamwork and accountability, as well as hire, perform disciplinary actions, and dismiss as appropriate.
• Maintain a safe and clean working environment, enforcing safety regulations and conducting regular inspections to identify hazards and implement corrective actions.
• Track and analyze key account metrics, such as client satisfaction, usage patterns, and revenue growth, to assess performance and identify areas for improvement.
• Stay informed about industry trends, competitor activities, and market developments to anticipate client needs and provide strategic guidance.
• Develop and implement continuous quality improvement initiatives.
• Build and maintain relationships with vendors and suppliers. Manage supplier performance.

Operations Manager

• Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support
• Listen actively to customer concerns, identify root causes, and resolve issues
• Build rapport and establish positive relationships with customers
• Maintain thorough understanding of company's products, services, features, pricing, and promotions
• Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information
• Accurately record all customer interactions, inquiries, and resolutions in appropriate systems
• Generate reports or summaries as required to track performance metrics, trends, and customer feedback
• Collaborate with other departments to address inquiries requiring specialized expertise or escalation
• Proactively identify opportunities to enhance processes, procedures, and service delivery methods
• Work a set schedule with flexibility to work extra hours or modified schedule to meet business needs

Analyst

• The AI Automation & Integration Analyst is a hands-on technical role focused on building, deploying, and maintaining AI agents and automated workflows. Reporting to the Director of Competitive Intelligence, this position will execute on the company's AI strategy by developing solutions primarily using Copilot Studio and Azure AI.
• Develop supervised agentic workflows with human-in-the-loop oversight to enhance manual processes and integrate with systems like Microsoft Dynamics 365.
• Grow into a role with greater responsibility in company-wide AI adoption by contributing to the documentation and refinement of AI policy and best practices.
• Construct foundational AI systems from the ground up; build, deploy, monitor, and optimize AI agents and workflows using Copilot Studio and Azure AI.
• Provide technical support to business teams and demonstrate developed AI agents' functionality to operational and sales teams.
• Gather requirements from business units under guidance of Director of Competitive Intelligence for AI-driven automation projects.
• Collaborate with product and operational teams to prototype, develop, deploy, and track new AI agents and workflows.
• Serve as a key technical resource for agentic AI, maintaining documentation on best practices and ethical guidelines.
• Monitor performance of deployed AI agents, tracking key metrics and reporting on effectiveness.
• Stay current with developments in Copilot Studio, Azure AI, and related technologies.

AI Automation and Integration Analyst

• Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support; provide prompt, courteous, and accurate responses
• Listen actively to customer concerns, identify root causes, and work to resolve problems to customer satisfaction using available resources and tools
• Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism
• Maintain a thorough understanding of the company's products, services, features, pricing, and promotions and update knowledge through training and documentation
• Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information following established procedures
• Accurately record all customer interactions, inquiries, and resolutions in appropriate systems; generate reports or summaries as required
• Collaborate with other departments to address inquiries requiring escalation and coordinate efforts to provide seamless support
• Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve customer experience
• Ability to work a set schedule with flexibility to work extra hours or a modified schedule to meet business needs

Customer Service Representative, Bilingual

Procurement

• As a Strategic Sourcing Specialist, you will play a critical role in Group O by developing and implementing effective sourcing strategies to optimize our supply chain operations. You will be responsible for identifying, evaluating, and selecting suppliers that meet our quality, cost, and delivery requirements. Your expertise in market analysis, negotiation, and supplier relationship management will ensure that we achieve our procurement goals while maintaining the highest standards of quality and sustainability.
• The ideal candidate is an analytical thinker with strong analytical and negotiation skills. They excel in building relationships and managing projects while maintaining lofty standards of quality and sustainability. Effective communication, mindfulness, and the ability to adapt to dynamic environments are essential. They should have a deep understanding of supply chain management, be proficient with sourcing tools, and uphold strong ethical standards.