Group O

Supply Chain

• Coordinate all inbound and outbound shipments using internal and external carrier accounts.
• Serve as the primary liaison with freight carriers, suppliers, and customers regarding logistics execution and issue resolution.
• Manage freight claims, loss tracking, and exception handling using Monday.com and carrier systems.
• Utilize D365, Microsoft Teams, Outlook, and carrier portals to manage logistics workflows and reporting.
• Maintain and present cost tracking reports, freight spend analysis, and performance metrics.
• Support inventory-related reporting in collaboration with the Inventory Accountant.
• Monitor freight costs and identify opportunities for savings and efficiency.
• Provide regular updates and insights to leadership on logistics performance and cost trends.
• Partner with Strategic Sourcing, Client Services, Purchasing, Warehouse, and Sales teams to align logistics strategies with business needs.
• Identify and lead logistics-related CI projects.
• Coordinate and manage third-party logistics (3PL) facilities to ensure service quality, compliance, and cost-effectiveness.
• Maintain visual displays of logistics metrics and performance indicators.

Logistics Coordinator

Accountant

• Manage the month-end close process, including journal entries, reconciliations, and accruals.
• Prepare and analyze financial statements, ensuring compliance with GAAP and other regulatory requirements.
• Assist in the development of annual budgets and long-term financial forecasts.
• Develop ad hoc reports as requested by customer and or operations.
• Coordinate with external auditors during annual audits and quarterly reviews.
• Maintain the integrity of the general ledger, including chart of accounts and accounting policies.
• Work with operations in analyzing performance including reviewing client related sales and expenses and comparing performance to budget.
• Review and reconcile labor including tracking and reporting labor costs associated to respective jobs.
• Review and analyze tax assessments for assigned operations providing client facing relevant tax reporting on monthly, quarterly, annual basis as required; Prepare and file sales/use tax reporting when indicated.
• Identify opportunities for process improvements and implement best practices within the accounting function.
• Support special projects and initiatives as assigned by management.

Senior Staff Accountant

Product Marketing

• Help develop growth marketing strategies for our genre-based live TV and streaming packages from the ground up using customer insights, performance data, competitive intelligence, and market trends.
• Analyze campaign performance and identify opportunities to improve acquisition, efficiency, and overall business results.
• Conduct competitive analysis and synthesize findings into actionable recommendations.
• Partner closely with cross-functional teams, including Media, Product Marketing, Digital (.com), Partner Marketing, Social, Analytics, and Product to bring campaigns to life.
• Build presentations, recommendations, and strategic narratives for stakeholders and leadership.
• Execute campaigns and partnerships from conception to delivery.
• Monitor campaign performance and proactively recommend optimizations based on learnings.
• Help coordinate marketing initiatives across multiple workstreams while keeping projects moving on schedule.
• Understanding of the Connected TV ecosystem, including OEMs and streaming platforms, and how these partners influence customer acquisition, content discovery, merchandising, and growth marketing opportunities.
• Roll up your sleeves to support the team wherever needed, whether developing strategy, analyzing data, building presentations, or helping drive execution to keep initiatives moving forward.

Product Marketing Manager – Entertainment, Growth Acquisition

IT Support

• Provide timely and effective technical support to call center staff for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, telephony equipment, and other peripherals.
• Monitor system performance and troubleshoot connectivity problems to minimize downtime and ensure seamless operations.
• Onboard new call center agents, manage agent credential lockouts and resets.
• Maintain Call Center thin client equipment and configurations and set up imports and export of calling tables for outbound calling campaigns as needed.
• Manage Call Center headset inventory and equipment inventory.
• Collaborate with other IT team members to implement upgrades and improvements to the call center's IT infrastructure.
• Ensure data security and integrity by implementing and maintaining security protocols and performing regular system backups.
• Maintain detailed records of technical issues and resolutions to assist in future problem-solving and continuous improvement efforts.
• Administer Call Center ACD system configuration.
• Assist in the delivery of training sessions for call center staff on new systems and technologies.

Call Center IT Technician

Program Manager

• Provides technical/functional expertise in identifying, evaluating, and developing financial systems
• Develops solutions to financial systems issues and works with systems design to implement new features
• Ensures financial modules operate effectively and efficiently
• Manages process improvement, productivity, methodology, and standards
• Can be responsible for day-to-day work prioritization, scheduling, and resource allocations of a team
• Ensures that client needs are met, priority processing and projects are completed on time

Program Manager – Payments, Fraud Prevention, Financial Systems

Field Engineer

• Perform installations, routine maintenance, and emergency repairs at client locations.
• Troubleshoot hardware, software, and mechanical/electrical issues to identify root causes.
• Determine necessary parts, repairs and maintenance to resolve machine problems.
• Collaborate with the Service Coordinator to provide timely parts quotations and service estimates.
• Build positive relationships with external and internal customers, explain repairs, and teach clients how to properly use and care for their equipment.
• Proactively review machine documentation prior to deployment to properly plan necessary tools, software and necessary resources.
• Submit accurate service reports and track use of stock parts correctly.
• Collaborate with packaging sales representatives to test packaging materials and recommend machine settings that optimize materials usage/performance at customer facilities.
• Complete OEM training as required.
• Follow all OSHA standards, machine safety documentation, client and company safety protocols.

Field Service Technician

Customer Support

• Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support.
• Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction.
• Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions.
• Maintain a thorough understanding of the company's products, services, features, pricing, and promotions.
• Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information.
• Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases.

Bilingual Customer Service Representative

• Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support. Provide prompt, courteous, and accurate responses to meet their needs.
• Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction. Utilize available resources, tools, and knowledge bases to troubleshoot and address inquiries effectively.
• Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions. Tailor responses to meet the unique needs and preferences of each customer.
• Maintain a thorough understanding of the company's products, services, features, pricing, and promotions. Continuously update knowledge through training sessions, documentation review, and communication with internal teams.
• Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information. Follow established procedures for order entry, verification, and fulfillment to ensure accuracy and efficiency.
• Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases. Generate reports or summaries as required to track performance metrics, trends, and customer feedback.
• Collaborate with other departments, such as sales, marketing, and technical support, to address customer inquiries that require specialized expertise or escalation. Communicate effectively with team members to coordinate efforts and provide seamless support to customers.
• Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve the overall customer experience. Provide feedback and suggestions for optimizing workflows, tools, or training programs.