Group O

Product Designer

• Design end to end user experiences for web platforms, from wireframes through high fidelity, production ready designs
• Create clean, visually compelling layouts with strong attention to hierarchy, composition, and usability
• Produce developer ready design files, specifications, and assets with precision and consistency
• Apply UX best practices and ensure compliance with accessibility standards (WCAG)
• Collaborate closely with product managers, engineers, researchers, and fellow designers
• Contribute to and work within established design systems to ensure consistency across experiences
• Clearly articulate design rationale and decisions to stakeholders and partners
• Incorporate insights from user research, usability testing, and A/B testing into iterative design improvements

UX Designer

Social Media Manager

• Builds flight-ready creative projects and operationalizes a creative prioritization strategy for ongoing tent pole initiatives
• Assists with in-house creative design efforts for social and partnership campaigns
• Be a self-starter with little or no direction, a can-do attitude, and a focused work ethic is required to thrive in our fast-paced environment, to bring vision and life to our projects
• Possess the ability to enjoy daily challenges and provide solutions
• Create content, very organized, repurposing with a creative attitude
• Project management for editorial work (collecting assets, working with programmers, giving, and asking for edits for design projects from our graphic designer, etc.)
• Proofreading, editing, and creatively rethinking projects with out-of-the-box thinking
• Must work well in a team environment
• Adhoc projects based on the needs of the business

Social Media Operations, Creative Specialist

Administration

• Work with stakeholders to understand business needs and design technical solutions that will meet quality needs for security, scalability, reliability, usability, and accessibility.
• Collaborate with team to develop, test, and implement technical solutions using configurations and customizations in enterprise software systems in an agile development process.
• Follow development standards for solution design, development, testing, implementation, and documentation and work with team to continually refine and improve those standards.
• Perform testing for solutions to ensure releases meet standards for efficiency, quality, security, and reliability.
• Provide maintenance and technical support for enterprise applications in accordance with organizational standards and service-level agreements.
• Keep up with industry trends and learn new technologies as needed to meet company needs.

Application Administrator

Producer

• Serve as primary point of contact for our clients Business stakeholders, managing project intake via Adobe Workfront and clarifying scope, requirements, and success criteria.
• Lead 15–20 concurrent digital projects weekly, ranging from minor content updates and legal changes to full product launches and new business line website builds.
• Assess incoming requests to determine scope, prioritization, asset requirements, and technical feasibility within CMS and platform constraints.
• Collaborate with Design teams to develop digital assets and coordinate with web implementers responsible for backend code and CMS execution.
• Oversee implementation within Storyblok CMS, ensuring accurate content publishing, asset linking, navigation placement, buy-flow integration, and user journey alignment.
• Translate business objectives into technical requirements and actionable project plans for engineering and implementation teams.
• Ensure digital content adheres to SEO best practices including metadata, URL structure, ARIA labeling, and discoverability standards.
• Validate website updates through structured QA processes to confirm visual accuracy, functional performance, and alignment with original requirements before launch.
• Communicate timelines, status updates, risks, and completion reports to business stakeholders and leadership.
• Identify and mitigate risks, manage dependencies, and maintain delivery momentum across cross-functional teams.
• Partner with SEO and analytics teams to support optimization initiatives and implement required website changes for testing and campaign performance.
• Maintain governance of digital production workflows, ensuring proper documentation, tagging, archiving, and release tracking across systems.

Lead, Digital Producer

Product Marketing

• Lead the consumer lifecycle implementation of new DIRECTV products, promotions, offers, and pricing updates.
• Define and configure more than 200 offer variables for each new offer using the Final Marketing Checklist.
• Drive the development of system capabilities required to support rating, billing, and promotional logic across multiple platforms.
• Serve as the primary liaison across Strategy, IT, Engineering, Customer Care/Sales Ops, Legal, and GTM teams to ensure alignment on requirements and execution.
• Break down business needs into precise technical requirements for IT and technical partners.
• Guide features from concept through design, development, testing, and launch.
• Manage cross-functional project teams through requirements gathering, development, implementation, validation, and launch.
• Deliver standard project management documentation including implementation plans, schedules, risk assessments, issues logs, and meeting minutes.
• Provide weekly leadership readouts on project status, risks, and milestones.
• Act as a subject matter expert on DIRECTV and U-verse programming, products, packaging, billing, and ordering systems.
• Offer consultative guidance to marketing partners to identify solutions that meet business objectives.
• Monitor product performance and provide ongoing management recommendations to support financial goals.
• Foster strong relationships with internal and external stakeholders to drive operational success.
• Collaborate with Sales Operations and Marketing teams to develop channel enablement and service delivery plans.

Lead Product Marketing Manager

Community Manager

• Develop best-in-class marketing toolkits including a comprehensive suite of assets and copy to enable:
• More cohesive marketing and strategic transitions across the prospect journey
• Increased speed to market
• Greater business efficiencies and less asset creation duplication across channels
• Toolkits may include static assets, video assets, guidelines for usage, design anatomy, sample layouts and approved messaging.
• Work with multiple internal teams, copywriters, designers and outside agencies to lead end-to-end toolkit development for the video portfolio that drives business results.
• End-to-end process includes:
• **Intake** – Briefs and refine requests from partner organizations
• **Create** – Robust campaign-level toolkits (static & dynamic assets & approved copy)
• **Manage** – Develop simple yet detailed guidelines for toolkit usage
• **Distribute** – Socialize kit in collaboration with Go-to-Market and make assets easily accessible via digital asset management platform
• **Optimize** – Refine usage guidelines, catalog campaign best practices, update and create new assets as needed
• **Archive** – Store assets and learnings in a central location, so elements may be repurposed for future campaigns
• Shepard toolkits and component materials through leadership, legal, programmer and stakeholder reviews quickly and efficiently.
• Author and oversee toolkit roadmaps based on stakeholder inputs and marketing objectives
• Architect and maintain a comprehensive library of toolkits, assets and frameworks that are used by all channels to develop marketing materials.
• Act as the strategic toolkit liaison who oversees the internal briefing process for new toolkit and asset requests; find creative ways to continuously refine the process and drive greater efficiency.
• Responsible for many day-to-day decisions relating to copy and asset consistency and quality control.
• Identify insights from primary research, syndicated research, competitive tracking, and tactic performance to optimize and refine toolkit components strategies.
• Engage creative resources/partners to develop toolkit components; provide thoughtful, concise feedback that propels the work forward.
• Partner closely with the Brand Management team to foster consistent use of DIRECTV’s brand voice principles and ensure on-brand expression and execution in deliverables.

Communications and Community Associate

Customer Support

• Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support. Provide prompt, courteous, and accurate responses to meet their needs.
• Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction. Utilize available resources, tools, and knowledge bases to troubleshoot and address inquiries effectively.
• Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions. Tailor responses to meet the unique needs and preferences of each customer.
• Maintain a thorough understanding of the company's products, services, features, pricing, and promotions. Continuously update knowledge through training sessions, documentation review, and communication with internal teams.
• Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information. Follow established procedures for order entry, verification, and fulfillment to ensure accuracy and efficiency.
• Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases. Generate reports or summaries as required to track performance metrics, trends, and customer feedback.
• Collaborate with other departments, such as sales, marketing, and technical support, to address customer inquiries that require specialized expertise or escalation. Communicate effectively with team members to coordinate efforts and provide seamless support to customers.
• Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve the overall customer experience. Provide feedback and suggestions for optimizing workflows, tools, or training programs.