Field Service Technician

Group O

Field Service Technician for Group O managing packaging equipment performance at client locations. Training operators and solving technical issues while providing exceptional customer service.

Posted 6/8/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $27 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

troubleshootingelectromechanical systemspneumatic systemstechnical manuals interpretationCAD drawingsparts explosionselectrical printswiring diagramscontrol logicmachine maintenance

Soft Skills

critical thinkingproblem solvinginterpersonal skillsactive listeningconflict de-escalationadaptabilityconsultative skillsindependent worktime managementtask prioritization

Tools & Technologies

Microsoft Office SuiteWordExcelSharePointOutlookOEM trainingOSHA standardsmachine safety documentationclient safety protocolsservice reports

Certifications & Qualifications

High School DiplomaTechnical Degreevalid driver's licenseclean driving recordvalid passport

Industry Keywords

Field Service Technicianmachine hardwareservice estimatesparts quotationspackaging materialsmachine settingsclient relationshipsemergency repairsroutine maintenancedocumentation review

About the role

Key responsibilities & impact

Perform installations, routine maintenance, and emergency repairs at client locations.
Troubleshoot hardware, software, and mechanical/electrical issues to identify root causes.
Determine necessary parts, repairs and maintenance to resolve machine problems.
Collaborate with the Service Coordinator to provide timely parts quotations and service estimates.
Build positive relationships with external and internal customers, explain repairs, and teach clients how to properly use and care for their equipment.
Proactively review machine documentation prior to deployment to properly plan necessary tools, software and necessary resources.
Submit accurate service reports and track use of stock parts correctly.
Collaborate with packaging sales representatives to test packaging materials and recommend machine settings that optimize materials usage/performance at customer facilities.
Complete OEM training as required.
Follow all OSHA standards, machine safety documentation, client and company safety protocols.

Requirements

What you’ll need

High School Diploma or Technical Degree
Valid driver’s license and a clean driving record
Valid passport or ability to obtain a passport
2 years’ experience as a Field Service Technician or similar role.
Strong knowledge of common machine hardware and software, electro/mechanical and pneumatic systems.
Ability to read and interpret technical manuals, CAD drawings, parts explosions, electrical prints, wiring diagrams and control logic.
Proficient with Microsoft Office Suite, including Word, Excel, SharePoint and Outlook.
Excellent critical thinking and problem solving skills.
Strong interpersonal skills to build trust, manage client expectations and frustrations, and diffuse conflict.
Translate complex technical issues into plain English, listen actively to de-escalate stressful situations, and adapt to handle unexpected, on-site challenges.
Comfort with non-routine environments, evolving technology, and dynamically changing scenarios.
Basic consultative skills to educate and advise customers on solutions and options.
Ability to work independently, manage time effectively, and prioritize tasks based on level of urgency.
Ability to sit, stand or bend for an extended period and lift up to 50 pounds.

Benefits

Comp & perks

Medical, Dental, Vision, and Life Insurance
Flexible Spending Accounts (Medical and Dependent Care)
401(k) Plan with Company Match
Generous Paid Time Off
10.5 Paid Holidays
Career Development Opportunities