Call Center IT Technician

Group O

Call Center IT Technician providing troubleshooting and support for IT infrastructure in a hybrid work environment. Responsible for maintaining optimal system performance and onboarding new staff.

Posted 6/23/2026full-timeRoanoke • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $18 per hourWebsite

About the role

Key responsibilities & impact

Provide timely and effective technical support to call center staff for hardware, software, and network-related issues.
Install, configure, and maintain computer systems, telephony equipment, and other peripherals.
Monitor system performance and troubleshoot connectivity problems to minimize downtime and ensure seamless operations.
Onboard new call center agents, manage agent credential lockouts and resets.
Maintain Call Center thin client equipment and configurations and set up imports and export of calling tables for outbound calling campaigns as needed.
Manage Call Center headset inventory and equipment inventory.
Collaborate with other IT team members to implement upgrades and improvements to the call center's IT infrastructure.
Ensure data security and integrity by implementing and maintaining security protocols and performing regular system backups.
Maintain detailed records of technical issues and resolutions to assist in future problem-solving and continuous improvement efforts.
Administer Call Center ACD system configuration.
Assist in the delivery of training sessions for call center staff on new systems and technologies.

Requirements

What you’ll need

High School Diploma
Experience with telephony systems and call center software.
Experience as an IT Technician, preferably in a call center or similar environment.
Strong knowledge of computer hardware, software, and network systems.
Excellent critical thinking skills and the ability to troubleshoot complex technical issues.
Effective communication skills with the ability to explain technical concepts to non-technical users.
Ability to work independently as well as part of a team in a demanding environment.
Able to work extended hours and work in a stressful environment.

Benefits

Comp & perks

Medical, Dental, Vision, and Life Insurance
Flexible Spending Accounts (Medical and Dependent Care)
401(k) Plan with Company Match
Generous Paid Time Off
10.5 Paid Holidays
Career Development Opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportcomputer systemstelephony equipmentnetwork systemssystem performance monitoringtroubleshootingdata securitysystem backupsACD system configurationcall center software

Soft Skills

critical thinkingeffective communicationteamworkindependenceability to work under stress

Certifications

High School Diploma