Bilingual Customer Service Representative

Group O

Bilingual Customer Service Representative providing support to customers with inquiries, orders, and issues. Handling customer interactions through effective communication and problem-solving skills.

Posted 5/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support.
Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction.
Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions.
Maintain a thorough understanding of the company's products, services, features, pricing, and promotions.
Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information.
Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases.

Requirements

What you’ll need

High School Diploma
Basic customer service and phone handling experience.
Strong verbal communication skills, with the ability to convey information clearly, concisely, and professionally.
Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure.
Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved.
Familiarity with basic computer applications and proficiency in typing and data entry.
Adaptability to work in a demanding environment with shifting priorities and a diverse customer base.
Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information.

Benefits

Comp & perks

Medical, Dental, Vision, and Life Insurance
Flexible Spending Accounts (Medical and Dependent Care)
401(k) Plan with Company Match
Generous Paid Time Off
10.5 Paid Holidays
Career Development Opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicephone handlingdata entryproblem-solvingorder processingaccount maintenancetechnical supportrecord keepingproduct knowledgebilling inquiries

Soft Skills

active listeningverbal communicationempathypatienceprofessionalismadaptabilitycalm under pressureownershiprelationship buildingconfidentiality

Certifications

High School Diploma