Customer Support Agent
TIP Group
ERP
Support Specialist
Groombuggy
contract
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 $7 per hour
Job Level
Mid-LevelSenior
About the role
- Answer inbound phone calls and SMS from pet parents, providing timely, empathetic, and knowledgeable assistance.
- Respond to general email inquiries (info@), ensuring accuracy and warmth in every message.
- Support and resolve reschedule requests, utilizing solution-oriented thinking to meet client and Pet Stylist needs.
- Validating pet and client information for safety, suitability, and optimal scheduling.
- Maintain accurate documentation of all client interactions and appointment details in Barkbus’s systems.
- Serve as real-time SMS support for Pet Stylists on the road: answer questions, resolve day-of obstacles, and provide updates.
- Proactively communicate schedule changes and client needs to ensure high service standards.
- Coordinate with shift leads or leadership as needed regarding schedule adjustments, urgent client requests, or system escalations.
- Surface trends, recurring issues, or process improvement ideas through established reporting channels.
Requirements
- Experience in customer support, client relations, or a similar role
- Confidence using multiple communication channels (phone, SMS, email)
- A growth mindset and a passion for continuous learning
- High attention to detail and strong organizational skills
- Comfort leveraging technology, CRM systems, and dynamic workflows
Benefits
- Join a passionate, creative team remaking pet health & wellness
- Build genuine relationships—with both people and pets!
- Thrive in a high-velocity, collaborative culture that values your ideas
- Opportunities for personal and professional growth as we scale nationally
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathysolution-oriented thinkingattention to detailorganizational skillscommunicationclient relationscustomer supportgrowth mindsetcontinuous learning
