Groombuggy

Account Executive

• Handle inbound calls and proactively make outbound calls to schedule new customers and resolve scheduling needs, with a minimum expectation of 70 calls per day.
• Quickly respond to and manage inbound customer leads through calls, texts, and other channels, prioritizing live-call speed and fast follow-up to maximize conversion.
• Manage day-to-day tasks and accurately document lead details, call outcomes, and follow-up needs in our CRM tool, Marathon (training provided).
• Leverage your sales skills to understand each customer's needs and confidently communicate Barkbus' value.
• Build rapport with pet parents by personalizing each interaction and understanding their dog’s needs and grooming preferences.
• Take full ownership of closing bookings on the call, ensuring clear next steps and confirmed appointments.
• Coordinate and schedule appointments for our team of professional groomers, including handling rescheduling and special requests with care, while collaborating with operations and dispatch to maximize efficiency and route optimization.
• Collaborate with internal teams to continuously improve operations, systems, and overall customer experience.
• Maintain performance targets including a minimum of 7 bookings per day and $1,500 in daily revenue generated.
• Be highly responsive and consistently available during assigned shifts, delivering a reliable customer experience with rapid response times and disciplined follow-up execution.

Inbound Sales Representative – Full-Cycle

Inbound Sales Representative

Recruitment

• Partner with Recruiters to support high-volume groomer hiring across multiple markets.
• Coordinate interviews across phone, video, and in-person stages, including complex pawdition scheduling.
• Manage candidate communications, confirmations, and follow-ups to keep pipelines moving efficiently.
• Support offer and pre-hire steps, including background checks and onboarding handoffs.
• Own the coordination and execution of Pawditions, ensuring candidates, groomers, and field teams are fully prepared.
• Schedule Pawditions and confirm logistics, expectations, and requirements with all parties.
• Serve as the primary point of contact for candidates during the Pawdition stage.
• Track outcomes, collect feedback, and drive timely hiring decisions.
• Continuously improve the pawdition process to ensure fairness, consistency, and a strong candidate experience.
• Deliver clear, timely, and thoughtful communication throughout the hiring process.
• Represent our brand and values in every candidate interaction, especially during in-person evaluations.
• Proactively identify and resolve issues that could delay hiring or negatively impact candidate experience.
• Ensure candidates are prepared for each stage by setting clear expectations and gathering required materials (e.g., portfolios) in advance.
• Proactively source groomer candidates through job boards, outbound outreach, and local market strategies.
• Build and maintain active candidate pipelines across priority markets.
• Partner with recruiters to align sourcing efforts with hiring needs.
• Conduct outreach, follow-ups, and re-engagement of past applicants and passive candidates to drive pipeline volume and reduce drop-off.
• Partner with hiring managers to support boots-on-the-ground recruiting efforts in key markets (e.g., flyers, community outreach, grooming expos).
• Maintain accurate candidate and requisition data in the ATS, ensuring strong data hygiene across all stages.
• Support job postings, requisition setup, and pipeline tracking for groomer roles.
• Track recruiting activity and outcomes, including pawdition volume and pass-through rates.
• Identify opportunities to streamline workflows and improve recruiting operations as hiring scales.
• Monitor pipeline health and flag delays, bottlenecks, or gaps across markets.

Inbound Sales Representative – Full-Cycle

Inbound Sales Representative

Recruiting Coordinator