Groombuggy

Account Executive

• As an Inbound Phone Sales Representative, you will be the first point of contact for customers calling in to book grooming appointments.
• Your role is to provide exceptional customer service, swiftly handle inquiries, and secure bookings with efficiency and accuracy.
• Answer incoming calls and provide top-tier customer service.
• Efficiently schedule and confirm grooming appointments.
• Maintain a high answer rate and optimize call conversion.
• Document customer information accurately in the CRM system.

Inbound Sales Representative

Customer Support

• Answer inbound phone calls and SMS from pet parents, providing timely, empathetic, and knowledgeable assistance.
• Respond to general email inquiries (info@), ensuring accuracy and warmth in every message.
• Support and resolve reschedule requests, utilizing solution-oriented thinking to meet client and Pet Stylist needs.
• Validating pet and client information for safety, suitability, and optimal scheduling.
• Maintain accurate documentation of all client interactions and appointment details in Barkbus’s systems.
• Serve as real-time SMS support for Pet Stylists on the road: answer questions, resolve day-of obstacles, and provide updates.
• Proactively communicate schedule changes and client needs to ensure high service standards.
• Coordinate with shift leads or leadership as needed regarding schedule adjustments, urgent client requests, or system escalations.
• Surface trends, recurring issues, or process improvement ideas through established reporting channels.

Support Specialist

Chief Marketing Officer

• Own Barkbus’ overall performance marketing strategy across Google Ads, LSAs, Meta, and emerging channels.
• Build scalable, profitable frameworks for customer acquisition and market fulfillment.
• Manage and forecast marketing budgets ($5M+), ensuring efficient spend and ROI.
• Establish KPIs, infrastructure, and repeatable processes that drive measurable growth.
• Report regularly on KPI results and strategy to company leadership and board.
• Run and optimize paid campaigns across core and test channels (Google, Meta, TikTok, YouTube, Yelp, etc.).
• Leverage data and AI tools to automate workflows, improve targeting, and enhance performance.
• Ensure accurate tracking, attribution, and funnel analysis through CRM and analytics tools.
• Define and track key metrics (CAC, ROAS, LTV, conversion rates) to guide decision making.
• Deliver insights and recommendations to improve efficiency and scale profitability.
• Work with data engineering team to maintain dashboards and reporting through tools like GA4, Looker, or Tableau.
• Oversee testing of creatives, copy, and landing pages to improve conversion.
• Build a test-and-learn culture through structured A/B and geo-based experiments.
• Lead and mentor team members or agencies to execute high-impact campaigns.
• Partner cross-functionally with Finance, Product, and Operations to align on goals and performance.
• Stay ahead of trends, tools, and best practices in growth marketing.

Inbound Sales Representative

Support Specialist

Director of Marketing

Support Specialist