Groombuggy

Customer Support

• Answer inbound phone calls and SMS from pet parents, providing timely, empathetic, and knowledgeable assistance.
• Respond to general email inquiries (info@), ensuring accuracy and warmth in every message.
• Support and resolve reschedule requests, utilizing solution-oriented thinking to meet client and Pet Stylist needs.
• Validating pet and client information for safety, suitability, and optimal scheduling.
• Maintain accurate documentation of all client interactions and appointment details in Barkbus’s systems.
• Serve as real-time SMS support for Pet Stylists on the road: answer questions, resolve day-of obstacles, and provide updates.
• Proactively communicate schedule changes and client needs to ensure high service standards.
• Coordinate with shift leads or leadership as needed regarding schedule adjustments, urgent client requests, or system escalations.
• Surface trends, recurring issues, or process improvement ideas through established reporting channels.

Support Specialist