Customer Service Associate

Peak Support

full-time

Posted on: 9/30/2025

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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JuniorMid-Level

About the role

Deliver exceptional customer service to Peak Support clients
Manage customer inquiries via email, chat, phone, and other platforms
Support voice, non-voice, or blended programs as assigned
Troubleshoot customer issues with analytical and technical aptitude
Maintain accuracy and attention to detail while performing repetitive tasks
Work independently with minimal supervision and complete required training
Adapt to evolving procedures and thrive in a fast-paced, performance-driven environment
Work shifting schedules, including weekends and holidays

1–2 years of customer service experience
Proven experience in customer service, preferably in a BPO setting
Strong oral and written communication skills
Versatility in managing inquiries via email, chat, phone, and other platforms
Flexibility to work in voice, non-voice, or blended programs
Proficiency in Microsoft Office applications, with at least average skills in MS Excel
High attention to detail and strong organizational skills
Analytical thinking and problem-solving abilities, with some technical aptitude
Ability to work independently and reliably with minimal supervision
Commitment to completing all required initial training
Willingness to work on shifting schedules, including weekends and holidays
Ability to perform repetitive tasks while maintaining focus and consistency
Empathy and patience in handling customer inquiries and concerns
Adaptability to evolving procedures and processes
Ability to convey technical concepts to non-technical audiences effectively

Benefits