Customer Support Agent
Manila Recruitment
contract
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide timely and effective support to customers via email, chat, and phone, ensuring all inquiries are addressed in a professional and helpful manner.
- Troubleshoot and resolve technical issues, product inquiries, and operational concerns to ensure customer satisfaction.
- Develop and maintain a deep understanding of the company’s platform, troubleshooting common user problems, and guiding users on best practices.
- Assist customers with onboarding, providing guidance on initial setup and platform usage.
- Collect customer feedback on the platform and support experience, passing along insights to the Customer Success and Product teams.
- Create and maintain up-to-date support materials and FAQs to aid customers in solving common issues independently.
- Collaborate closely with the Customer Success and Product teams to ensure customer issues are addressed and resolved in a timely manner.
Requirements
- 2+ years of experience in customer support or a customer-facing role, preferably in SaaS or tech environments.
- Excellent communication skills, both written and verbal.
- Ability to troubleshoot and solve technical problems with a customer-first mindset.
- Strong attention to detail and organizational skills.
- Self-motivated with the ability to work independently and manage time effectively.
- Empathy and patience in handling customer concerns.
- Experience with customer support platforms (e.g., Zendesk, Freshdesk) is a plus.
- Property Management industry experience (Nice to Have).
- Technical Support background (Nice to Have).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportcustomer support
Soft skills
communicationattention to detailorganizational skillsself-motivationempathypatience