Grip Security

Technical Customer Success

• Manage customer expectations, project scope, and resources needed to guide our customers into maximum success with Grip through deployment, enablement, adoption, operations, and business outcomes.
• Understand our customer’s business needs, use cases, and priorities.
• Build knowledge of the customer’s environment and become their champion within Grip.
• Review customers’ evolving needs with our product management team.
• Develop and communicate Grip portfolio status, risks, and issues to all levels of stakeholders ranging from technical staff to executives.
• Create custom reporting for our clients using SQL.
• Create overtime progress visuals and reporting visuals using BI tools.
• Define the agreed success metrics with customers and periodically review of the success levels with stakeholders.
• Organize internal stakeholders to represent customer requirements from support escalations, feature enhancement requests, and integration requests.
• Lifecycle support management, including support tickets, escalations, and bug project management.
• Gather feedback for client references, beta testers, G2 reviews, and use cases, and working with the Marketing and product teams on these.
• Provide our sales team with client-initiated referrals.
• Present new Product features and enhancements to clients in a format that is easily understood to increase adoption of Grip.
• Work with Sales, Finance, and Admin teams on customer renewals and upsells.
• Pass leads to Sales on any new opportunities/upsells on existing clients as new SKUs become available.
• Track clients’ health scores and communicating and escalating any risks.
• Be accountable for the solution provided to the customer to ensure great service, response times, and customer satisfaction and success.
• Create enablement content, and QBR & AER materials.

Technical Customer Success Manager – CT, MT

QA Engineer

• Plan, design, and run comprehensive test plans for new and existing complex features.
• Champion a shift-left testing philosophy and collaborate with developers to integrate testing earlier in the SDLC.
• Proactively identify and address potential quality issues at early stages of development.
• Conduct root cause analysis for identified bugs and collaborate on effective resolutions.
• Collaborate with developers and automation engineers to define, implement, and maintain automated tests.
• Define scenarios for automated tests, write and maintain automated test scripts, and ensure strong regression coverage.
• Work independently to execute assigned tasks and take ownership of the testing process.
• Mentor and guide team members in QA best practices, test design, and automation approaches.

Senior QA Engineer

Sales Development Rep

• Identify, engage, and qualify high-potential accounts for the Enterprise Sales team
• Own outbound prospecting to generate qualified meetings and demos with CISOs, security architects, and IT decision-makers
• Drive outbound campaigns and shape the sales pipeline
• Work closely with AE team to develop strategic account plans and prospecting strategies
• Leverage tools like LinkedIn Sales Navigator, Salesloft, ZoomInfo, Salesforce and Outreach to manage outreach and pipeline
• Collaborate with marketing to convert inbound leads and event engagement into qualified pipeline
• Research target accounts, identify personas, and tailor messaging for personalization and relevance
• Maintain clean, accurate CRM hygiene in Salesforce
• Consistently meet and exceed KPIs (calls, emails, meetings booked, pipeline created)

Sales Development Representative

Growth Marketing

• Build and own Grip’s digital demand generation engine — from paid social to ABM to inbound campaigns
• Take charge of web analytics & tracking (GA4, GTM, attribution dashboards) to measure pipeline impact
• Design and run growth experiments across channels (ads, landing pages, nurture flows, LinkedIn campaigns)
• Partner with our content marketer and designer to launch creative campaigns that break through the noise
• Own Marketo hygiene: lead scoring, nurture flows, campaign tracking
• Leverage modern growth stack (ABM platforms, web tracking, AI-driven growth hacks, automation/enrichment tools)
• Spin up MVP campaigns quickly, validate hypotheses, and scale what works
• Report campaign ROI and pipeline contribution directly to the leadership team
• Build the playbooks and benchmarks that will become the foundation of Grip’s long-term growth function

Growth Manager

• Manage customer expectations, project scope, and resources through deployment, enablement, adoption, operations, and business outcomes.
• Understand customers’ business needs, use cases, and priorities; build knowledge of the customer’s environment and become their champion within Grip.
• Review customers’ evolving needs with product management and communicate Grip portfolio status, risks, and issues to technical and executive stakeholders.
• Create custom reporting for clients using SQL and produce progress visuals and reporting using BI tools.
• Define agreed success metrics with customers and periodically review success levels with stakeholders.
• Organize internal stakeholders to represent customer requirements from support escalations, feature enhancement requests, and integration requests.
• Lifecycle support management including support tickets, escalations, and bug project management.
• Gather feedback for client references, beta testers, G2 reviews, and use cases; collaborate with Marketing and Product teams.
• Present new product features and enhancements to clients to drive adoption.
• Work with Sales, Finance, and Admin on customer renewals, upsells, and pass leads to Sales for new opportunities.
• Track clients’ health scores and communicate and escalate any risks.
• Create enablement content and QBR & AER materials; be accountable for solution delivery, service levels, response times, and customer satisfaction.

Technical Customer Success Manager

Solutions Engineer

• We’re hiring a Solutions Engineer to join our growing Solutions Engineering team! The Solutions Engineer will work closely with our sales team in a technical pre-sales capacity to help solve real-world cybersecurity problems for prospective customers. You will identify and help define customer requirements and align our solutions’ offerings accordingly to drive value and secure the technical win. Responsibilities · Maintain expert technical knowledge of Grip Security’s solutions and competitor technologies · Identify and help define prospective customers’ technical requirements / use-cases to align Grip’s technical and business value proposition · Engage C-level executives, technical cybersecurity professionals, and major lines of business through delivering in-depth solution demonstrations and managing proof-of-concepts · Partner with Sales to develop and execute strategy for securing the technical win for net new business as well as customer upsells you are engaged with · Dive into the cybersecurity community to remain informed of evolving threats, trends, and new technologies · Collaborate with Product and R&D teams to serve as the voice of the customer and influence product innovation - Exhibit Grip Security at conferences, partner events, and on-site meetings