Green Street

Customer Success Manager

• Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
• Train users on the most effective ways to use Green Street to achieve their business objectives
• Conduct Customer Success activities including user onboarding, training, and support
• Proactively engage users at key touchpoints to expand their use case for Green Street and mitigate account attrition
• Identify and advocate for clients’ needs throughout Green Street

Senior Customer Success Associate

Account Executive

• Drive new business by engaging qualified leads through strategic outreach, including phone calls and personalized email campaigns
• Manage and grow a sales pipeline using discretion, independent judgment, and initiative
• Accurately track sales activities and forecast revenue through Salesforce
• Develop and execute a high-volume sales plan to boost revenue and build brand visibility
• Meet and exceed key performance metrics, including outreach and engagement goals
• Prospect new opportunities while effectively managing multiple leads through the sales funnel
• Synthesize and leverage market data to craft relevant, tailored outreach
• Collect and document prospect feedback to refine messaging and improve sales strategies

Account Manager

• Training clients on Green Street’s Research
• Lead structured onboarding for new Green Street subscribers
• Conduct regular check-ins and business reviews
• Actively collect and relay client feedback to internal teams
• Own the full renewal cycle for first-year accounts
• Identify and develop upsell and cross-sell opportunities

Data Engineer

• Architect and build database schema, data ingestion models, ETLs, and testing to uphold data integrity and availability
• Develop, maintain, and optimize current data architecture and pipelines, while maintaining documentation
• Provide leadership and mentorship to junior team members through training, pair programming, and code reviews
• Collaborate with product, research, operations, and front-end teams to build innovative solutions to achieve business goals
• Perform analysis on large aggregated (e.g. demographic, geographic, GIS / spatial) datasets
• Work directly with a development team in California and other offshore development team members in various time zones
• Able to overlap with US West coast 3 – 4 hours to handle hand-over discussions, triage issues, etc.

Senior Data Engineer

• As part of the team, you will be the first port of call for any subscribers in your book of business who may have any account issues or queries
• Handle some administrative tasks for your clients, such as pulling subscriber usage reports, cleaning up databases and running product demonstrations with clients
• Relay the value of Green Street’s products to our clients by understanding how our solutions meet their needs, improve the business process and address the gaps of alternative solutions - this will be accomplished through consultative account mapping and regular check-ins with your clients in your book
• Meeting preparation and research to support your own accounts
• Become an expert on both the Green Street product suite and our client base
• Responsible for renewing subscriptions with the aim of account growth and revenue expansion to achieve targets set by the business and Commercial Leadership Team
• Work closely with colleagues across functions and business units to ensure cross-fertilization of ideas, best practices, and training
• Deliver informative presentations confidently and proficiently both face-to-face and remotely
• Ensure that our subscribers receive best in class customer service and are wholly satisfied through proactive communication
• Investigate bugs and technical issues and work with our product management team to resolve
• Work with product management to advise and provide feedback to the wider commercial team and inform clients of new product features and launches

Sales Development Rep

• Develop an advanced understanding of our products and the companies/prospects who would use them
• Work to meet and exceed monthly goals surrounding outbound emails, calls, meeting arrangement
• Develop ideal customer profiles for outbound prospecting and build a robust pipeline of prospects in defined US markets across the entire product suite
• Develop and execute prospect engagement campaigns with Marketing, Sales, and Account Management to drive referred pipeline and revenue generation
• Achieve key activity (e.g., calls, emails, meetings set) and other performance metrics

Outbound Sales Development Representative

Financial Planning and Analysis

• Pitching and writing at least 3-5 exclusives per week and/or 6-8 other proprietary content per week
• Write news stories leveraging IJGlobal data
• Maintaining broad and high-level contact with the market through daily telephone calls and frequent face-to-face/virtual meetings
• Collaborating with other team members and other functions

Senior Reporter, Infrastructure Finance

• Renewing existing accounts with increased service levels and pricing
• Demonstrating expertise in communicating and selling all aspects of the Green Street platform
• Creating and implementing a key account strategy and account plan for each client
• Forecasting revenue for upcoming renewals on monthly, quarterly and annual bases
• Training clients on Green Street’s Research, News and Data & Analytics services, as well as our methodology and web-based platform
• Obtaining and effectively communicating responses to client questions and data requests, and facilitating interaction between clients and research staff
• Providing feedback from clients to assess possible enhancements to existing products and the need for new products
• Transitioning new clients from point of sale to the Green Street platform
• Maintaining accurate customer database of industry contacts and interactions for reporting, and utilizing various tools (Salesfore, Salesloft, Gong, etc.)
• Consistently providing detailed updates on activities to Account Management team
• Contributing to team effort and work on special projects
• Identifying upsell and cross sell opportunities to drive incremental revenue for New Business

Enterprise Account Manager

Human Resources

• Administer employee benefits and insurance programs such as private medical insurance, multisport cards, meal vouchers, life insurance etc.
• Maintain various internal & external benefits platforms and process enrollments, terminations and other applicable changes when necessary
• Coordination with external vendors and brokers to troubleshoot benefits queries
• Provide support with administrative benefits tasks such invoice reconciliation, discrepancy resolution and invoice approvals
• Partner with People Operations Manager on annual insurance renewal & re-enrollment process
• Collaborate with the global payroll team to support payroll processing including collecting new hire and termination data as well as providing updated pay and deduction changes
• Initiate vendor approval process in accordance with company procedures
• Work within internal systems and tools (Shredy, Paylocity, Ben, Freshservice) to streamline the employee lifecycle (collect signatures, onboarding, time off tracking, offboarding)
• Drafting employment contracts and addendums and all other necessary documentation related to the hiring and termination of employees
• Organize and maintain accurate employee records, including physical and electronic file systems
• Support local People & Culture Manager throughout the leave of absence process including providing guidance on leave entitlements and ensuring compliance with company policies and local legislation
• Act as a point of contact for various employee questions such as benefits, leaves of absence, performance reviews, time off requests etc.

HR Operations Assistant

• Develop and execute on call and email campaign strategies to qualify inbound sales-ready leads
• Develop a deep knowledge of the Green Street product offerings, and the companies and prospects who would use them
• Hold qualification calls with the leads that are assigned to you
• Build and manage an extensive lead pipeline, hitting on-time activities
• Consistently achieve inbound qualified meeting goals as well as other daily KPIs
• Research accounts and key prospects, generate interest, and develop relationships to stimulate opportunity

Senior Customer Success Associate

Account Executive

Account Manager

Senior Data Engineer

Account Manager

Outbound Sales Development Representative

Senior Reporter, Infrastructure Finance

Enterprise Account Manager

HR Operations Assistant

Inbound Sales Development Representative