Order to Cash Collections Specialist

Green Street

OTC Collections Analyst managing customer accounts for the global Accounts Receivable team in Sofia, Bulgaria. Focused on achieving cash collection targets and resolving billing issues.

Posted 7/24/2026full-timeSofia • 🇧🇬 BulgariaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Accounts Receivable Management and the Order-to-Cash cycle, with strong analytical skills and attention to detail. Proficient in managing high-volume collections and collaborating with cross-functional teams to resolve billing issues and meet cash collection targets.

Highest-signal resume keywords

Accounts Receivable ManagementOrder-to-Cash Cycle KnowledgeAnalytical SkillsMS Office ProficiencyCollections Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableCollectionsBillingCash ApplicationInvoice ReconciliationProblem-SolvingData AnalysisFinancial ReportingPromise-to-Pay ManagementAging Report Monitoring

Soft Skills

Attention to DetailOrganizational AbilityEffective CommunicationCollaborationIndependence

Tools & Technologies

NetSuiteSalesforce.comMS ExcelEmail CommunicationAR Aging Reports

Certifications & Qualifications

Bachelor's Degree in AccountingBachelor's Degree in FinanceBachelor's Degree in Business

Industry Keywords

Cash Collection TargetsService Level AgreementsDunning CadenceGlobal DSO ReductionCross-Functional Team

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage an assigned portfolio of customer accounts by telephone and email to meet or exceed monthly collection goals
Achieve assigned monthly cash collection targets
Meet or exceed monthly collection goals as established by leadership
Proactively monitor AR aging reports and follow up on past-due invoices before they roll into the next aging bucket
Secure and log Promise-to-Pay (PTP) dates on delinquent accounts and follow through to ensure commitments are honored
Perform outreach to resolve invoice disputes, missing PO references, and other billing/PO issues that stall otherwise-collectible cash
Reconcile accounts receivable balances, apply cash, and match remittances to close the loop between payment received and invoice closure
Troubleshoot billing errors and investigate root causes, working closely with Billing, Sales, and Account Management teams
Participate in the month-end close process as it relates to the order-to-cash function
Meet service level agreements (SLAs) for customer inquiries and collection activities
Prepare and distribute regular aging and collections reporting to management
Support global DSO-reduction initiatives, including EMEA-specific efforts such as clearing portal/upload blockers and correcting stale billing contacts
Escalate at-risk accounts per the established dunning cadence and service-disruption process
Receives day-to-day operational direction, coaching, workload management, and performance oversight and support from the OTC Team Lead (Bulgaria)
Support ad hoc projects and transformation initiatives across the OTC process

Requirements

What you’ll need

Bachelor's degree in Accounting, Finance, Business, or a related field
2-4 years of experience in collections, accounts receivable, billing, or a related commercial/financial operations role
Solid accounts receivable knowledge, with a strong process/business understanding of the Order-to-Cash cycle
Strong analytical and problem-solving skills, with excellent attention to detail and organizational ability
Effective written and verbal communication skills in English
Proficiency in MS Office, including advanced Excel skills
Experience with NetSuite and Salesforce.com is a plus
Comfortable managing a high-volume, multi-currency portfolio and working across time zones with US and EMEA stakeholders
Ability to work independently as well as collaboratively in a fast-paced, cross-functional, global team environment

Benefits

Comp & perks

Additional health & life insurance
Food voucher
Multisport card