Granicus

Senior Experience Partner

Granicus

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $88,000 - $98,000 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Manage a portfolio of up to 30 high-complexity or high-value clients with ARR between $3 - $5M ARR.
  • Lead strategic discovery sessions and contribute to solution architecture during pre-sales.
  • Oversee implementation planning and execution, ensuring alignment with client goals.
  • Conduct executive-level business reviews and develop long-term engagement strategies.
  • Identify and drive upsell and cross-sell opportunities in collaboration with sales.
  • Act as an escalation point for Experience Partner I and II team members.
  • Mentor junior Experience Partners and contribute to internal knowledge sharing.
  • Represent Granicus in client-facing presentations, panels, and strategic engagements.

Requirements

  • Deep understanding of customer success, digital transformation, and SaaS delivery models.
  • Familiarity with public sector operations and government technology solutions.
  • Knowledge of strategic account management and enterprise consulting practices.
  • Strong leadership, mentoring, and coaching skills.
  • Excellent communication, facilitation, and executive presentation skills.
  • Proficiency in CRM systems (e.g., Salesforce), project management tools, and analytics platforms.
  • Ability to work independently and proactively solve problems.
  • Ability to build trust and credibility with clients and internal stakeholders.
  • Ability to translate client needs into actionable strategies and solutions.
  • Ability to manage large, complex client portfolios and influence outcomes.
  • Ability to think strategically and align client goals with organizational objectives.
  • Ability to resolve complex issues and lead cross-functional collaboration.
  • Bachelor’s degree in Business, Public Administration, Communications, or relevant experience.
  • 5- 7 years of experience in consulting, customer success, or enterprise account management.
  • Proven track record of managing strategic client relationships and driving growth.
  • Experience with SaaS platforms and digital tools preferred.