Grainger

Services Manager

Grainger

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Salary

💰 $86,100 - $143,500 per year

Job Level

Mid-LevelSenior

About the role

  • Report to the Regional Director for Onsite Services and lead a team to help Grainger become customers' first choice for products and services
  • Lead District efforts for KeepStock (Grainger's vendor managed inventory solution) engagements and onsite customer service activities
  • Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts
  • Use Grainger network to collaborate within multiple teams to achieve results
  • Implement Leader Plan: assess and prioritize, coach and teach, hire top talent
  • Promote team member engagement and support team member development
  • Manage projects by allocating resources ensuring return on investment and profitability
  • Understand market conditions, trends and customer requirements to provide appropriate direction and guidance
  • Ensure the right solutions and resources are being offered/deployed to customers
  • Ensure excellent customer survey satisfaction levels
  • Be in the field in the Dayton and Cincinnati areas three days a week coaching the team

Requirements

  • 5+ years' manufacturing or industrial business experience with direct leadership experience
  • Understanding of financial and economic concepts
  • Experience leading in a matrixed environment
  • Experience building and working within different teams
  • Strength in process improvement, ownership and control and project management
  • Experience leading and working towards goals with a remote team
  • Ability to be in the field in the Dayton and Cincinnatti areas three days a week coaching your team
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