GPS Trackit

Customer Service Representative

GPS Trackit

full-time

Posted on:

Origin:  • 🇨🇴 Colombia

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Job Level

Junior

About the role

  • Process replacement, exchange, and RMA orders.
  • Verify product and/or service installations.
  • Troubleshoot GPS-related issues and assist with resolutions.
  • Provide support for ELD inquiries and troubleshooting.
  • Address software-related questions and assist customers in resolving issues.
  • Handle invoice inquiries and general account-related questions.
  • Manage account and unit deactivations, along with other tasks as assigned.

Requirements

  • A minimum of 6 months of experience in bilingual customer service
  • Fluent in English, with a C1 or C2 level proficiency
  • Comfortable working with GPS technology, ELD systems, and customer service software
  • Strong critical thinking and troubleshooting skills
  • Excellent interpersonal and communication skills
  • Self-motivated and able to work independently in a remote, after-hours environment
  • Ability to work night shift hours from 2:00 AM to 8:00 AM