Senior Vice President, Client Services
Visante
Client Care Specialist
MBO Partners
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone.
- Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls
- Consistently take 70+ tickets and 35+ incoming phone calls per week.
- Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction.
- Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions.
- Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed.
- Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests.
- Enhance FAQ and training materials for internal and external customers based on common issues and feedback.
- Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines.
- Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers.
- Troubleshoot product failures and make recommendations for escalations when necessary.
- If you have passion for customer happiness, a roll-up-your-sleeves and get things done attitude, and a drive for data accuracy, this could be the opportunity for you!
Requirements
- Bachelor’s degree preferred
- 1+ years of Customer Service or related experience
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Diplomacy, tact, and poise under pressure when working through customer issues
- Clear and effective communication skills (in person, phone, email, etc.)
- Proficiency with MS Office Suite
- Experience with Zendesk a plus, but not a requirement
- Experience with staffing and/or tech companies preferred
