MBO Partners

Client Care Specialist

MBO Partners

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Junior

About the role

  • Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone.
  • Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls
  • Consistently take 70+ tickets and 35+ incoming phone calls per week.
  • Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction.
  • Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions.
  • Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed.
  • Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests.
  • Enhance FAQ and training materials for internal and external customers based on common issues and feedback.
  • Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines.
  • Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers.
  • Troubleshoot product failures and make recommendations for escalations when necessary.
  • If you have passion for customer happiness, a roll-up-your-sleeves and get things done attitude, and a drive for data accuracy, this could be the opportunity for you!

Requirements

  • Bachelor’s degree preferred
  • 1+ years of Customer Service or related experience
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Clear and effective communication skills (in person, phone, email, etc.)
  • Proficiency with MS Office Suite
  • Experience with Zendesk a plus, but not a requirement
  • Experience with staffing and/or tech companies preferred