MBO Partners

Client Services Representative

• Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone.
• Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls.
• Consistently take 70+ tickets and 35+ incoming phone calls per week.
• Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction.
• Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions.
• Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed.
• Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests.
• Enhance FAQ and training materials for internal and external customers based on common issues and feedback.
• Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines.
• Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers.
• Troubleshoot product failures and make recommendations for escalations when necessary.

Client Care Specialist

Account Executive

• Develop and update a territory plan to prioritize targets, set goals and objectives and formulate relationship building strategies to engage prospects and firms within targeted verticals
• Attend industry conferences and company-sponsored events to network with clients and prospects to learn and share insights on the key trends and factors shaping the extended workforce market
• Demonstrate a strong aptitude for social selling and influence, leveraging MBO's and your personal brand within the extended workforce market
• Articulate the value and differentiation of our solutions, and how they align to an enterprise’s workforce strategy
• Research and navigate your prospects’ organizational landscape to determine the need and identify potential sponsorship for our enterprise programs
• Develop strong, trusted relationships across the prospect’s buying journey including key stakeholders within Talent Acquisition, Procurement, Human Resources, Operations, Finance, and Legal
• Shepherd a team-based selling process to identify and leverage subject matter experts to help communicate our value proposition and contribute to our overall plan to win new business
• Lead proposal development and RFP responses in coordination with our Sales Operations team to create a compelling and competitive value proposition
• Manage the contracting process through close coordination with our Legal and Contracting team
• Provide consistent updates to our Salesforce CRM to support sales reporting and guide ongoing activity, pipeline growth, and forecast discussions
• Consistently achieve your sales goals and targets on a quarterly and annual basis

Strategic Account Executive – New Logo Sales

Bookkeeper

• Assist and complete the full payroll lifecycle for employee and subcontractor weekly processing, including reporting and auditing.
• Process payroll accurately and timely, including W2 payroll and 1099 payments.
• Manage and process all types of employee garnishments, including child support, tax levies, and creditor garnishments.
• Ensure compliance with federal, state, and local payroll laws and regulations.
• Review new hire tax compliance and audit discrepancy reports between systems to identify and resolve issues.
• Audit and submit payment for external talent 401k and submit updates to talent benefits for payroll processing.
• Maintain accurate payroll records and employee data in the payroll system.
• Resolve payroll discrepancies and answer payroll-related inquiries.
• Prepare and submit payroll reports as required and assist in audits by providing payroll information and documentation.
• Collaborate with the HR and Finance departments to ensure smooth payroll operations.

Payroll Specialist

Project Manager

• Lead the end-to-end management of client program implementations, including discovery, planning, execution, and closure
• Create and maintain project plans, schedules, deliverables, and status reports to ensure alignment and visibility across stakeholders
• Partner with internal teams and third parties to design and deliver solutions that meet client requirements and are aligned with MBO’s best practices
• Facilitate data and workflow reviews to uncover risks, validate requirements, and ensure operational readiness
• Drive client onboarding and program go-lives, ensuring projects are delivered on time, within scope, and with high adoption rates
• Identify and execute cross-functional initiatives that enhance operational efficiency, reduce risk, and drive organizational effectiveness
• Establish and implement scalable processes, tools, and methodologies that support sustainable growth and continuous improvement
• Lead change management efforts, engaging stakeholders to ensure adoption of new processes, systems, and cultural practices
• Maintain visibility into organizational priorities by tracking deliverables, facilitating workstream meetings, and ensuring integration across teams
• Create deliverables and reference materials that enable teams to perform their roles effectively and consistently
• Serve as a consultative partner and advocate for both the client and MBO teams, fostering trust and alignment
• Influence and engage cross-functional stakeholders, from individual contributors to executives, to drive successful outcomes
• Communicate project milestones, risks, and decisions in a clear, proactive, and professional manner

Implementation Project Manager

• Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone.
• Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls
• Consistently take 70+ tickets and 35+ incoming phone calls per week.
• Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction.
• Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions.
• Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed.
• Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests.
• Enhance FAQ and training materials for internal and external customers based on common issues and feedback.
• Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines.
• Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers.
• Troubleshoot product failures and make recommendations for escalations when necessary.
• If you have passion for customer happiness, a roll-up-your-sleeves and get things done attitude, and a drive for data accuracy, this could be the opportunity for you!