GPS Trackit

Customer Support

• Process replacement, exchange, and RMA orders.
• Verify product and/or service installations.
• Troubleshoot GPS-related issues and assist with resolutions.
• Provide support for ELD inquiries and troubleshooting.
• Address software-related questions and assist customers in resolving issues.
• Handle invoice inquiries and general account-related questions.
• Manage account and unit deactivations, along with other tasks as assigned.

Customer Service Representative

Account Executive

• Develop and execute sales strategies to achieve revenue targets within assigned regional territories
• Manage and nurture relationships with key accounts in the passenger services industry
• Implement cross-selling initiatives to maximize revenue from existing customers
• Collaborate closely with product management and engineering teams to ensure the alignment of customer needs with product capabilities
• Analyze market trends and customer feedback to identify opportunities for product enhancement and new business development
• Proactively identify and address customer concerns to prevent churn and ensure high levels of customer satisfaction
• Lead negotiations and contract discussions with enterprise-level customers
• Provide regular reporting on sales performance, pipeline status, and market insights to senior management

Customer Service Representative

Strategic Account Director | Passenger Services