3DR Labs

Customer Support Specialist

3DR Labs

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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About the role

  • Dedication to profoundly impacting patient care.
  • Communicate with customers via telephone, fax, or e-mail with high professionalism.
  • Provide outstanding, world-class customer service to our supported customers.
  • Create positive patient outcomes by correctly entering orders, including review of patient history, image count, and setting correct protocols.
  • Notify customers upon case completion.
  • Ensure that appropriate actions are taken to resolve customer problems and concerns.
  • Use expertise and show initiative to answer inquiries, resolve problems or forward to the appropriate staff.
  • Maximize efficiency for how orders move through the process by ensuring the first patient in is the first patient out (we train you to use the one-piece-flow methodology).
  • Independently complete job duties with minimal errors.
  • Champion of teamwork.
  • All other duties as assigned.

Requirements

  • Excellent organizational, analytical, and problem-solving skills.
  • Critical thinking skills, decisive judgement, and the ability to work with minimal supervision in a high-volume department.
  • Excellent interpersonal and communication skills.
  • Demonstrated professional demeanor speaking with colleagues, peers, and team members at every level of the organization.
  • Service-oriented and able to resolve customer grievances.
  • Ability to be self-motivated and work independently in a remote work environment, as well as in a team environment.
  • Flexibility to adapt to changing situations and the ability to prioritize tasks according to objectives.
Benefits
  • EEO We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, age, veteran status, or disability status. We require an inclusive environment free from discrimination and harassment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
organizational skillsanalytical skillsproblem-solving skillscritical thinkingdecisive judgementinterpersonal skillscommunication skillsservice-orientedself-motivatedflexibility