3DR Labs

Customer Support

• Dedication to profoundly impacting patient care.
• Communicate with customers via telephone, fax, or e-mail with high professionalism.
• Provide outstanding, world-class customer service to our supported customers.
• Create positive patient outcomes by correctly entering orders, including review of patient history, image count, and setting correct protocols.
• Notify customers upon case completion.
• Ensure that appropriate actions are taken to resolve customer problems and concerns.
• Use expertise and show initiative to answer inquiries, resolve problems or forward to the appropriate staff.
• Maximize efficiency for how orders move through the process by ensuring the first patient in is the first patient out (we train you to use the one-piece-flow methodology).
• Independently complete job duties with minimal errors.
• Champion of teamwork.
• All other duties as assigned.

Customer Support Specialist