3DR Labs

Customer Support

• The Customer Support Specialist is primarily responsible for creating continuity between 3DR Labs’ customers and the floor techs completing the post-processing of cases.
• Our customers are hospitals that send us images for evaluation and processing.
• Similar to a call center/contact center role, responsibilities include order entry, customer follow-up, order delivery notification, and communication with the technical staff regarding customer calls.
• Customer Support Specialist has a strong commitment to exceptional customer service and continuously works to streamline processes within the department.
• The Customer Support Specialist works directly with other departments to support 3DR’s goal of excellent patient care.