3DR Labs

Full-stack Engineer

• Develop, test, debug and deploy software applications using modern programming languages such as C#, ASP.NET, jQuery, Python, REST APIs, JavaScript, and/or SQL
• Design, configure, test, and maintain software applications, including databases and cloud-based solutions.
• Troubleshoot and debug applications to resolve issues efficiently.
• Maintain and optimize existing codebases to improve functionality and performance.
• Collaborate with cross-functional teams to understand business needs, gather requirements, translate them into technical specifications, and implement technology solutions.
• Work closely with clients to minimize or eliminate bottlenecks in their workflows and develop strategies to make these workflows more efficient.
• Design and improve data visualization in user interface to allow users to view and understand their data better.
• Develop and configure automation workflows that centralize and automate management of clinical workflows.
• Integrates AI-powered capabilities to enhance system intelligence and improve user efficiency
• Develop API frameworks for bi-directional communication with other clinical systems
• Document code changes, system configurations, test plans, and user reference materials.
• Ensure security and compliance standards are met in software applications.
• Stay updated on emerging technologies and industry best practices.
• Provide end-user support for application-specific issues.
• Provide after-hours on-call troubleshooting of applications.
• Works quickly and precisely
• Provides guidance to junior software engineers

Senior Engineer

Accountant

• Perform month-end close activities, including preparing and posting journal entries in the general ledger.
• Create and maintain balance sheet reconciliation files.
• Manage Accounts Receivable (AR) and Accounts Payable (AP) processes.
• Oversee fixed asset accounting and prepaid expense schedules.
• Ensure compliance with internal controls and accounting policies.
• Collaborate with cross-functional teams to support audits and financial reporting requirements.

Senior Accountant

• Monitor and ensure compliance with sales tax regulations across various U.S. states and product categories.
• Maintain customer exemption certificates.
• Assist with nexus analysis and tracking.
• Collaborate with internal teams to assess taxability of new products and services.
• Prepare and file sales tax returns and support audits as needed.
• Assist with implementation of sales tax engine software (e.g., Avalara, Vertex, or similar), including configuration, updates, and integration with ERP systems.
• Understand export rules and ensure compliance with international regulations.
• Review selected vendor invoices for appropriate sales tax charges.
• Manage reseller exemption certificates and ensure proper application to vendor transactions.
• Reconcile vendor tax charges and resolve discrepancies related to tax exemptions.
• Analyze contracts and product offerings to determine appropriate revenue recognition treatment, primarily software revenue.
• Assist in the implementation and maintenance of ASC 606 compliance processes.
• Collaborate with finance and legal teams to assess revenue implications of new business models or pricing structures.
• Support month-end close activities related to revenue, including journal entries and reconciliations.
• Prepare reports on sales tax liabilities, exemptions, and revenue recognition metrics.
• Support internal and external audits by providing documentation and analysis.
• Identify process improvements and automation opportunities in tax and revenue workflows.

Sales Tax and Revenue Analyst

Customer Success Manager

• Develop and nurture relationships with Strings clients to understand their business objectives and workflow challenges.
• Serve as the primary contact for Strings clients, addressing inquiries, resolving issues, and ensuring overall satisfaction.
• Facilitate onboarding for new Strings clients, ensuring a smooth transition and understanding of the product.
• Collaborate with Technology, Sales, and Implementation teams to ensure successful deployment and adoption of Strings solutions.
• Maintain deep knowledge of Strings automation, agentic AI, workflow monitoring, and auto-routing capabilities.
• Educate clients on best practices for leveraging Strings technology to optimize IT and clinical workflows.
• Present opportunities for clients to expand their use of Strings solutions as their needs evolve.
• Monitor and analyze client usage and engagement with Strings products.
• Identify upsell and cross-sell opportunities to expand the scope of Strings solutions and increase revenue.
• Utilize retention strategies to ensure high client retention rates and proactively address any issues.
• Act as a client advocate within the organization, conveying feedback and needs to relevant teams.
• Work collaboratively with sales, marketing, product development, and technology teams to enhance the client experience.
• Achieve adoption and engagement targets for Strings products within assigned regions.
• Meet projected upselling and revenue targets for Strings clients.
• Drive positive client engagement and satisfaction scores.
• Track and analyze client performance metrics to identify trends and enhance satisfaction.

Client Success Manager

Customer Support

• The Customer Support Specialist is primarily responsible for creating continuity between 3DR Labs’ customers and the floor techs completing the post-processing of cases.
• Our customers are hospitals that send us images for evaluation and processing.
• Similar to a call center/contact center role, responsibilities include order entry, customer follow-up, order delivery notification, and communication with the technical staff regarding customer calls.
• Customer Support Specialist has a strong commitment to exceptional customer service and continuously works to streamline processes within the department.
• The Customer Support Specialist works directly with other departments to support 3DR’s goal of excellent patient care.