Market Research – Quantitative Project Director / Senior Project Director
Lieberman, Inc.
Virtual Training Producer – WebEx, Zoom, Microsoft Teams
GP Strategies Modern Apprenticeships
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical coordination and support before and during the virtual classroom session
- Operate the virtual classroom technical platform to deliver classes according to various delivery methods
- Monitor up to 3 sessions at the same time and be prepared to join multiple sessions simultaneously
- Perform auxiliary duties after training: train additional virtual classroom Producers and instructors, scheduling, loading software, process documentation, and other administrative tasks
- Communicate routine updates via the team chat space and maintain extreme responsiveness to stakeholders
- Engage in constant job role learning and improvement
Requirements
- Technical knowledge of the Zoom Training platform, Microsoft Teams, and / or other online meeting platforms
- Exceptional customer service skills
- Technical aptitude with computers and software programs
- Critical thinking and problem-solving skills
- Ability to provide high quality communication transfer between Instructors, learners, and service provider
- Professionalism, empathy, and emotional resilience
- Ability to monitor up to 3 sessions at the same time (may be called into 3 sessions simultaneously)
- Extreme responsiveness to all stakeholders and communicate routine updates via the team chat space
- Availability to work PST hours with an 8-hour shift (start between 7-8 a.m. PST)
- Ability to operate virtual classroom technical platform to deliver classes according to various delivery methods
- General physical requirements: sedentary work; fingering (typing); close visual acuity; may need to view presentation screens and other visual aids in a virtual setting
