Epic Analyst Associate
Prisma Health
SQL
Senior Microsoft Teams Telephony Analyst
Precision Solutions
full-time
Posted on:
Location: District of Columbia, Washington • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Lead the strategic planning, design, and implementation of Microsoft Teams Phone System
- Configure and manage Direct Routing, Operator Connect, and Session Border Controllers (SBCs)
- Develop and maintain enterprise telephony architecture within the Microsoft Teams environment
- Collaborate with stakeholders to align telephony solutions with organizational goals
- Ensure security, reliability, and scalability of Teams-based voice services
- Provide advanced troubleshooting and technical support for telephony issues
- Optimize system performance and user experience across the Teams telephony platform
- Maintain detailed documentation of architecture, configurations, and support processes
- Mentor junior team members and contribute to best practices development
Requirements
- 8+ years of relevant experience in telephony or unified communications
- Proven expertise with Microsoft Teams Phone System
- Deep knowledge of Direct Routing, Operator Connect, and Session Border Controllers (SBCs)
- Experience designing and managing enterprise telephony architectures
- Strong analytical, problem-solving, and communication skills
- Bachelor’s degree required
- Active Top Secret clearance required
- Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information
