Analyst

• Lead the strategic planning, design, and implementation of Microsoft Teams Phone System
• Configure and manage Direct Routing, Operator Connect, and Session Border Controllers (SBCs)
• Develop and maintain enterprise telephony architecture within the Microsoft Teams environment
• Collaborate with stakeholders to align telephony solutions with organizational goals
• Ensure security, reliability, and scalability of Teams-based voice services
• Provide advanced troubleshooting and technical support for telephony issues
• Optimize system performance and user experience across the Teams telephony platform
• Maintain detailed documentation of architecture, configurations, and support processes
• Mentor junior team members and contribute to best practices development

Senior Microsoft Teams Telephony Analyst

Associate Implementation Analyst

Board Certified Behavior Analyst – BCBA

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