Precision Solutions

Analyst

• Lead the strategic planning, design, and implementation of Microsoft Teams Phone System
• Configure and manage Direct Routing, Operator Connect, and Session Border Controllers (SBCs)
• Develop and maintain enterprise telephony architecture within the Microsoft Teams environment
• Collaborate with stakeholders to align telephony solutions with organizational goals
• Ensure security, reliability, and scalability of Teams-based voice services
• Provide advanced troubleshooting and technical support for telephony issues
• Optimize system performance and user experience across the Teams telephony platform
• Maintain detailed documentation of architecture, configurations, and support processes
• Mentor junior team members and contribute to best practices development

Senior Microsoft Teams Telephony Analyst

Billing Specialist

• Reconcile telecom vendor billing and ensure timely issue resolution
• Manage workflows related to telecom billing and software license reporting
• Conduct regular data calls and respond with accurate, organized billing data
• Monitor software license usage, attrition, and associated costs
• Generate reports and summaries for internal stakeholders and audits
• Maintain billing documentation and ensure compliance with internal procedures
• Collaborate with finance and technical teams to verify billing accuracy
• Identify and escalate discrepancies in billing or license tracking
• Support process improvements related to billing and license management

Manager

• Responsible for managing and reporting on all CSU inventory and assets, ensuring accurate tracking, reporting, and lifecycle management
• Maintain comprehensive records of CSU assets and inventory
• Track and monitor telecom and IT equipment throughout its lifecycle
• Conduct periodic audits to ensure asset data accuracy and compliance
• Generate reports detailing asset status, usage, and availability
• Coordinate with internal teams to support asset allocation and return
• Implement process improvements for inventory control and tracking
• Maintain asset management systems and databases
• Ensure adherence to asset management policies and procedures

Inventory and Asset Manager

DevOps Engineer

• Design, deploy, and maintain Azure API Management and Amazon API Gateway solutions for enterprise-scale API traffic.
• Implement secure API integration patterns, including OAuth 2.0, JWT validation, IP filtering, and private endpoints.
• Manage network connectivity and routing between on-premises, Azure, and AWS environments using VPC, Transit Gateway, VNet peering, ExpressRoute, and VPN.
• Define, monitor, and improve SLIs, SLOs, and SLAs for API platforms.
• Automate deployments, scaling, and operational tasks using GitHub Actions and self-hosted GitHub Runners.
• Implement Infrastructure-as-Code using Terraform, Bicep, or CloudFormation for consistent and repeatable infrastructure provisioning.
• Perform incident response, root cause analysis, and post-incident reviews to ensure continuous improvement.
• Optimize API gateway performance with caching, throttling, and request/response transformations.
• Apply Azure and AWS security best practices, including Key Vault/Secrets Manager integration, RBAC/IAM roles, and API-level threat protection.
• Ensure compliance with enterprise security standards and regulatory frameworks (e.g., ISO 27001, SOC 2, GDPR).

Senior Microsoft Teams Telephony Analyst

Billing Specialist

Inventory and Asset Manager

Cloud Infrastructure - Site Reliability Engineer (SRE)