Senior Customer Support Specialist – Quality
ResMed
Cloud
Bilingual Customer Support, Dutch and English
ModSquad
part-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- ModSquad partnered with a top music streaming platform seeking Customer Support pros
- Respond to customer inquiries via inbound messages in Dutch and English
- Orientation: 8 weeks, 40 hours/week; Phase 1: 4 AM - 1 PM; Phase 2: self-scheduled 7 AM - 3 AM
- Production hours: shifts daily 7 AM - 3 AM; self-schedule minimum 25 hours/week with at least 12 weekend hours
- Work fully remote supporting music streaming customers
- Projects include customer support, content moderation, trust & safety, community management, social media services
Requirements
- Fluent in Dutch and English (business level)
- Passion for helping people
- Clear communication and problem-solving skills
- Chat experience handling 3-5 customers at once
- Calm, kind, and quick-thinking under pressure
- Windows 10+ computer (laptop or desktop)
- Webcam and smartphone
- Willingness to install ModSquad’s security tools
- Reliable internet (at least 25 Mbps)
- 8 GB of RAM (or more)
- Dual monitors strongly recommended
- Chromebook is not sufficient for ModSquad projects
