Customer Service Representative
Daxko
Sales Support Representative
Cadwell
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $27 per hour
Job Level
JuniorMid-Level
About the role
- Partner with field Sales to enable purchases of Cadwell products
- Professionally handle incoming requests, inquiries and orders from customers and field Sales
- Develop price quotes; process orders/changes/returns in accordance with procedures
- Work with multiple Cadwell departments to ensure customer issues are resolved promptly and thoroughly
- Demonstrate professionalism and a positive, solutions-oriented approach when interacting with customers and co-workers
- Stay current on Cadwell products and software and remain proficient on internal systems
- Provide backup assistance to receptionist as needed
- Perform other duties as requested, directed, or assigned
- Work assigned hours of 8:00am-5:00pm CST (remote)
Requirements
- Associate degree in related field, or 2 years of related education/experience required; Bachelor’s degree preferred
- 2+ years of experience in customer service, sales or other relevant experience required
- Pleasant, positive, patient, and helpful customer service skills
- Communicate clearly and professionally through listening, speaking, and writing skills
- Strong business math skills; read and interpret data and reports
- Computer skills: MS Office and Google applications, query tools, and database systems and applications
- Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed
- Must develop knowledge of Cadwell product lines and how they are used by clinicians, and know what questions to ask in order to be effective in assisting customers
- Attention to detail, organized approach to work, effective time management and follow-through
