Cadwell

Manager

• Direct Team Management: Lead, mentor, and develop a team of IT service professionals focused on maintaining Cadwell software in complex hospital IT ecosystems, including Windows Server, SQL databases, application virtualization, and networking.
• Escalation: Act as a primary escalation point for complex issues, ensuring rapid resolution and system recovery.
• Project Oversight: Act as the technical oversight for service delivery projects (upgrades and migrations), managing timelines and resources to ensure they are completed on time and with technical precision.
• Workflow Optimization: Partner with Product Specialists to translate root-cause data into improved deployment protocols for service and implementation teams.
• Contractual Excellence: Manage the Account Managers as a service delivery arm; ensure they are proactively delivering on Service Contract line items (e.g., proactive system audits, software roadmap reviews, and site visits).
• Customer Advocacy: Ensure Account Managers are deeply embedded in the technical status of their accounts, acting as the "voice of the customer" to the Support and Product Specialists.
• Retention through Service: Drive service contract renewals by demonstrating the tangible value and uptime provided by the Service Delivery team.
• Drive improvements in customer satisfaction, first-time fix rates, and team efficiency.
• Provide product performance feedback to help inform future design improvements.
• Represent IT Service Delivery at leadership meetings, collaborating to align goals and optimize service delivery operations.
• Manage the team’s annual expense budget to support the company's financial objectives.

Software Delivery Manager

Content Marketing Manager

• Lead content strategy and execution for Cadwell’s electrodes and accessories line, focusing on driving demand and recurring revenue for device consumables
• Create, update, and optimize product descriptions for the company e-store and catalogs
• Develop and manage a multi-channel social media strategy, including paid social campaigns, to drive traffic to e-store listings
• Partner with regulatory and quality teams to ensure marketing collateral meets compliance standards and quality requirements
• Collaborate with product managers, clinical educators, engineer, sales, and regulatory to develop brochures, catalogs, and specification sheets
• Manage targeted email campaigns to nurture leads and encourage repeat consumable purchases
• Monitor industry trends and leverage AI tools to scale content production
• Ensure the Cadwell brand voice remains consistent across all global accessory promotions and internal communications

Software Delivery Manager

Content Marketing Specialist – Electrodes, Supplies, & Accessories