GovCIO

Operations

• Responsible for providing the Connected Device Support and Reconciliation (CDSR) team supervision, direction and oversight over multiple focus areas such as Quality Assurance, Centralized Ordering and device end of life operations.
• This position plays a critical role in ensuring operational efficiency, accuracy of data and documentation, and alignment with program goals to ensure daily outstanding performance.
• Monitors and controls operational activities, company policies, and business objectives.
• This role requires a blend of technical expertise, analytical skills, and leadership support, with a strong emphasis on quality control, reporting, and coordination with VA sites and senior management.

Operations Manager, CDSR

Full-stack Engineer

• Builds and codes applications and/or modules using languages such as C++, visual basic, ABAP, JAVA, XTML, etc.
• Provides patches and upgrades to existing systems.
• Involved in planning of system and development deployment as well as responsible for meeting software compliance standards.
• May design graphical user interface (GUI) to meet the specific needs of users.
• Prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls.
• May build add-on modules using application program language.
• Designs and codes applications following specifications using the appropriate tools.
• Maintains and modifies existing software applications.
• Analyzes detailed systems factors, including input and output requirements, information flow, hardware and software requirements, and alternative methods of problem resolution.

Senior Software Engineer

Technical Product Manager

• Manage the full software development process lifecycle for assigned product(s)
• Facilitate strategy and prioritization discussions
• Transform high-level vision into detailed action plans
• Build and maintain the product roadmap
• Collaborate with engineering, design, data, QA and operations teams
• Lead and/or support sprint planning, backlog refinement, sprint review and retrospective sessions
• Ensure continuous communication across cross-functional teams
• Partner with data teams to analyze product usage
• Use Scrum Master experience or knowledge to foster agile best practices
• Consult and coordinate with experts and cross-disciplinary teams to conduct discovery and establish clear requirements

Senior Technical Product Manager

Administration

• Oversee full lifecycle management of Microsoft 365 tenants, including configuration, governance, and service health monitoring.
• Administer mail flow, hybrid configurations, retention policies, and advanced troubleshooting.
• Manage site collections, permissions, content lifecycle, and migration initiatives.
• Configure collaboration policies, voice features, compliance settings, and integration with other M365 services.
• Implement DLP, retention, eDiscovery, Insider Risk, and compliance frameworks.
• Develop scripts to automate provisioning, reporting, and configuration tasks.
• Use admin center, message center, and analytics tools to ensure service reliability and performance.
• Provide Tier 3 support for escalated issues across all M365 workloads.

Microsoft 365 Administrator

Solutions Engineer

• Work with the Lead Solution Architect, Proposal Manager, and Capture Manager to hone win strategies and articulate the ‘why us’ story
• Partner with technical and customer domain SMEs to support solutioning activities, resulting in differentiated, well-articulated solutions that address customer pain points
• Conceptualize key proposal graphics
• Iteratively develop and refine proposal content during the proposal phase

Solution Architect

Project Manager

• Assisting in the development project plan, defining project scope, objectives, deliverables, and creating a detailed timeline.
• Maintaining clear and open communication with team members, stakeholders, and clients to ensure everyone is informed and aligned with project goals
• Working with a Product Manager to identify potential risks and developing strategies to mitigate or address them to minimize project disruptions.
• Working with a Product manager to control project scope and avoiding scope creep by managing changes through a structured change control process.
• Ensuring that project deliverables meet the required quality standards and conducting regular reviews to maintain quality.
• Learning how to monitor project timelines, identifying potential delays, and taking corrective actions to keep the project on schedule.
• Addressing project challenges and resolving issues promptly to keep the project moving forward.
• Engaging with stakeholders, understanding their needs, and managing their expectations throughout the project.
• Making informed and timely decisions, considering project constraints, and aligning with project objectives.
• Maintaining accurate and up-to-date project documentation, including project plans, status reports, and meeting minutes.
• Providing regular progress updates to stakeholders and senior management, highlighting achievements, and addressing concerns.
• Being flexible and adaptable to changes in product requirements, market conditions, or unforeseen circumstances.
• Ensuring that the product delivers value to the customer and meets their expectations.
• Seeking opportunities for learning and process improvement, and applying lessons learned to enhance future projects.

Project Coordinator

IT Support

• Perform daily activities that are vital to the operation and support of Veteran Affairs for a new system
• Act as the primary support contact, responsible for troubleshooting, documenting, and resolving technical issues related to the new software/hardware
• Facilitate user adoption by conducting training, writing documentation, and ensuring system uptime through prompt, professional, and courteous technical support
• Resolution of help desk tickets received from the end users
• Interacting with end users in a professional manner
• Escalation of issues to VA (Veteran Affairs) stakeholders
• Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation
• Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released
• Generate help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination
• Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations
• Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics
• Manage and track the suspended-user process
• Provide support from 7 a.m. – 4 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays

Help Desk Engineer

Frontend Engineer

• Develops and implements user interface components using React.js, Redux, and a comprehensive design system library, focusing on robust application integrations with REST/SOAP APIs and other established web services.
• Participate in system planning and the development deployment process while ensuring adherence to software compliance and testing standards.
• Responsible for overseeing the frontend development processes, creating user guidelines, and conducting system analysis to address questions regarding program intentions, output specifications, data input requirements, programming strategies, and control systems as needed.
• Work with a team of developers towards successful project execution, ensuring high-quality deliverables and timely completion.
• Provide mentorship and leadership, fostering a culture of continuous improvement and excellence within the team.
• Establish and promote best practices and coding standards to maintain high standards of excellence within the team.
• Collaborate on gathering user requirements, developing user stories, and planning project timelines and estimates.
• Oversee the preparation of comprehensive documentation, including reports, operational procedures, and maintenance manuals to ensure clear communication and record-keeping.
• Lead integration testing efforts to ensure seamless system functionality and robustness.
• Maintain proactive communication with both internal and external stakeholders to ensure alignment and address any project issues promptly.
• Conduct in-depth analysis of system requirements, including data flow, input/output specifications, and hardware/software needs to optimize system performance.
• Actively participate in code and sprint reviews, ensuring that all deliverables meet contractual obligations and project specifications.

Developer, React/Redux

Data Engineer

• Conduct a comprehensive assessment of existing databases and systems, including schema, data, stored procedures, and applications.
• Support the data migration effort, utilizing tools, custom scripts, or ETL processes to transfer data.
• Provide technical experience regarding data models (logical and physical) database design development, data mining and segmentation techniques
• Perform mass data imports/exports using the API or various import tools
• Apply strong analytical skills to collect, organize, analyze, and distribute substantial amounts of information with meticulous attention to detail and accuracy
• Ensure data integrity and accuracy during the migration process.
• Implement effective indexing and caching strategies.
• Document the entire migration process, including best practices, procedures, and configurations.
• Assist with training and knowledge transfer to internal teams for ongoing support and maintenance.

Data Migration Specialist

Data Analyst

• Facilitate the needs, issues, and challenges faced by the clients; perform gap analysis and recommend solutions.
• Lead support to cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
• Create project deliverables, including artifacts to ensure adherence to team compliance and quality standards.
• Use source data to assess the effectiveness of projects and business processes.
• Develop, gather and disseminate information and documentation among both business and technical customers in support of the Project Managers.
• Work with all team members to analyze changes in requirements and recommend the most expedient solutions in a timely manner.
• Leverage advanced writing skills to translate complicated issues from multiple information sources into a clear point of view to create a compelling, concise, and well-written narrative.

SME Data Analyst

Communications

• Provide advisory and communications support on an array of activities including building presentations and briefing materials
• Drafting responses to congressional correspondence and requests for information
• Editing documents for senior leadership
• Build and maintain collaborative and strategic relationships with federal law enforcement managers and subject matter experts
• Quickly analyze, interpret, and convey complex and technical mission-related policies, procedures, and programs using clear and succinct language
• Track and report the progress of fluid and high-profile written tasks, subtasks, and reports
• Assist clients and team members with ad hoc requests including research, process improvement, and a variety of fast-moving special projects
• Collaborate with multiple stakeholders to collect and compile information

Senior Communications and Policy Analyst

Backend Engineer

• Design, develop, and enhance Java-based applications and APIs supporting VR&E case management and integration needs.
• Build secure, scalable backend services using Java, Spring Boot, REST APIs, and microservices patterns.
• Support front-to-back full-stack functionality when required.
• Assist in designing and maintaining CI/CD workflows using Jenkins, GitHub Actions, Maven, and Nexus.
• Integrate VR&E systems with enterprise VA services such as MPI, VA Profile, BGS services, and REST/SOAP endpoints.
• Perform data mapping, transformation, and validation.

JAVA Developer

Software Engineer

• Support ServiceNow-based application operations, incident analysis, request fulfillment, and enhancement documentation.
• Respond to reported application incidents, performing investigation, troubleshooting, and providing effective customer-facing resolutions.
• Identify root causes of reported issues and document defects within the ServiceNow ITSM environment to support long-term corrective action.
• Escalate complex or recurring application issues to Tier 2 development or engineering teams as required.
• Serve as the initial point of contact for application-related support requests; log, track, and update all tickets within ServiceNow.
• Fulfill user requests such as access provisioning, permission changes, and application usage guidance within ServiceNow.
• Communicate with users to guide them through system workflows and provide follow-up communication to ensure full resolution and customer satisfaction.
• Analyze customer needs to elaborate, refine, and document enhancement requests within ServiceNow as Enhancement Records.
• Participate in Agile user story grooming sessions to help convert enhancement requests into documented requirements suitable for development.
• When qualified, implement approved configuration changes or minor updates to the ServiceNow platform in coordination with senior development staff.

Journeyman Application Developer

Technical Program Manager

• Serve as the primary point of contact for senior VA stakeholders, ensuring trust, transparency, and consistent delivery across all program activities.
• Lead and manage large, complex programs supporting the Department of Veterans Affairs, including multiple workstreams, subcontractors, and stakeholders.
• Navigate high-stress, high-profile environments with professionalism, discretion, and sound judgment.
• Proactively identify risks, issues, and dependencies; develop and execute mitigation strategies with minimal disruption to operations.
• Oversee subcontractor performance and foster strong working relationships to ensure delivery against schedule, quality, and compliance requirements.
• Drive program execution across scope, schedule, budget, and quality, ensuring adherence to contractual, regulatory, and cybersecurity requirements.
• Prepare and deliver polished briefings, reports, and executive-level communications for VA leadership.
• Lead cross-functional teams, fostering accountability, collaboration, and a solutions-oriented culture.
• Partner with internal leadership on staffing, performance management, and continuous improvement initiatives.

Research Analyst

• Provide effective data management to enable complex analytics from a myriad of systems and software including Oracle, Databricks, AWS, and ServiceNow.
• Ability to align data with data analytic tools such as Power BI, Tableau, and Qlik Dashboards.
• Facilitate the needs, issues, and challenges faced by the clients; perform gap analysis and recommend solutions and can be enabled within the data systems.
• Provide trade-off analyses on technical solutions to determine the best tools and methodologies to solve complex data requests.
• Create project deliverables, including artifacts to ensure adherence to team compliance and quality standards.
• Use source data to assess the effectiveness of projects and business processes.
• Work with all team members to analyze changes in requirements and recommend the most expedient solutions in a timely manner.
• Enable end-user visibility of data and metrics via dashboard creation and metric dissemination.
• Leverage advanced analytic skills to translate complicated issues from multiple information sources into a clear picture for mission leadership.