Responsible for providing the Connected Device Support and Reconciliation (CDSR) team supervision, direction and oversight over multiple focus areas such as Quality Assurance, Centralized Ordering and device end of life operations.
This position plays a critical role in ensuring operational efficiency, accuracy of data and documentation, and alignment with program goals to ensure daily outstanding performance.
Monitors and controls operational activities, company policies, and business objectives.
This role requires a blend of technical expertise, analytical skills, and leadership support, with a strong emphasis on quality control, reporting, and coordination with VA sites and senior management.

Requirements

Bachelor’s degree in Information Technology, Healthcare Administration, Data Analytics, or related field preferred and 8-12 years of experience (or commensurate experience)
2+ years of experience in device support, IT service desk, healthcare technology, or reconciliation roles.
Experience with data management, reporting dashboards (PowerBI), and ticketing systems (ServiceNow).
Strong skills in documentation, quality assurance, and workflow analysis.
Familiarity with call center tools such as NICE.
Proven ability to present data and insights clearly to leadership.
Prior experience working with VA systems or supporting Veterans is strongly preferred.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data managementquality assuranceworkflow analysisreportingdata analyticsdevice supportIT service deskhealthcare technologyreconciliation

Soft Skills

leadershipanalytical skillscommunicationcoordinationoperational efficiency